Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

PRESS RELEASE: Redpalm Technology Services, the IT specialist, has deployed an advanced and innovative call flow and routing system to improve customer satisfaction and operational efficiency when handling inbound phone calls. The bespoke routing solution forms part of the company’s new cloud-based unified communications (UC) platform from VIA. Continue reading Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

Etech announce its latest Quality Monitoring Software QEval Pro

PRESS RELEASE: In an ever-changing industry, Etech Global Services consistently enhances our software to provide innovative solutions for our customers. After reviewing current user feedback and marketplace trending, Etech decided we needed to remodel and advance the features of our current quality monitoring program. Continue reading Etech announce its latest Quality Monitoring Software QEval Pro

New regional strategy for Industries, Cloud and Services leads focus for Alcatel-Lucent Enterprise growth in year ahead

PRESS RELEASE: ALE, operating under the Alcatel-Lucent Enterprise brand, is forming four regional sales organisations to better serve its partners, customers and their markets, by placing a focus on specific market segments for growth and accelerating the shift to new business models. Each of the four regions – Europe North, Europe South, Asia-Pacific and North America – will have its own dedicated staff supporting its defined industry-specific strategy for sales, cloud and the channel, with supporting sales enablement and services delivery. Continue reading New regional strategy for Industries, Cloud and Services leads focus for Alcatel-Lucent Enterprise growth in year ahead

Banks must master security basics or play catch-up with mobile banking fraud, says Aspect Software

PRESS RELEASE: Aspect Software has warned banks that are failing to meet the basic requirements of online banking authentication must demonstrate a commitment to investing in, and developing, their security across all channels in order to avoid playing catch up to increasingly sophisticated fraudsters. Its comments follow this week’s alarming Which? report and super-complaint, which found that more than half of the UK’s big banks are failing to use at least two factor authentication when customers log into online banking. Continue reading Banks must master security basics or play catch-up with mobile banking fraud, says Aspect Software

Prodapt Launches Telebots Framework for Communications & Digital Service Providers, Leveraging Blue Prism’s Robotic Process Automation Software

PRESS RELEASE: Prodapt Solutions, a leading provider of consulting, transformation, and outsourcing services to communications service providers (CSPs) and digital service providers (DSPs), entered into a strategic alliance with Blue Prism, a leading enterprise-class Robotic Process Automation (RPA) software provider, and launched its TelebotsTM framework, which provides pre-built process automation for CSP and DSP back-office operations. Continue reading Prodapt Launches Telebots Framework for Communications & Digital Service Providers, Leveraging Blue Prism’s Robotic Process Automation Software