Parseq to invest in second Sunderland site and create 450 jobs

PRESS RELEASE: Following a period of significant growth through contract expansion and new deals, Parseq has announced further investment in its Sunderland operation that will generate 450 jobs. Located at Doxford International Business Park, the new 36,000 sq. ft 900 seat call centre, will sit alongside Parseq’s existing operation in Sunderland, which currently employs more than 1,300 people. Continue reading Parseq to invest in second Sunderland site and create 450 jobs

Damovo launches Cloud aggregation platform ‘Aquila’

PRESS RELEASE: Damovo has announced the launch of Aquila, a new cloud aggregation platform which brings all of Damovo’s offerings in Unified Communications and Collaboration (UCC), Enterprise Networking and Contact Centres to the cloud. With Aquila, Damovo addresses the needs of enterprises that are looking for customisable, secure and reliable cloud solutions that provide optimised TCO, increased agility, the utilisation of existing assets, and a bridge to the digital future. Continue reading Damovo launches Cloud aggregation platform ‘Aquila’

Altitude and HigherGround Partner to Deliver Best-in-Class Recording Solution for Contact Centers

PRESS RELEASE: Altitude and HigherGround announced a new partnership. Through this alliance, Altitude has developed the Altitude Enterprise Recording solution, integrating the powerful features of HigherGround’s Calibre business improvement tool. Continue reading Altitude and HigherGround Partner to Deliver Best-in-Class Recording Solution for Contact Centers

Birch Expands Unified Communications and Collaboration Offering, Announces New Desktop, Tablet, and Mobile Apps

PRESS RELEASE: Birch Communications, Inc., (“Birch”) announced the release of TotalCloud® PBX Hub, which is available on the company’s TotalCloud PBX Platform and includes collaboration features that allow end-users to make and receive calls from any device as if they were in the office. Birch also announced a new release of its TotalCloud PBX product suite with targeted Cloud communications solutions for small and medium-sized businesses. Continue reading Birch Expands Unified Communications and Collaboration Offering, Announces New Desktop, Tablet, and Mobile Apps

Telefónica Group selects Xura as a global messaging partner

PRESS RELEASE: Xura announced an agreement with the Telefonica Group, to become a global messaging partner across all countries1 operated by the multinational. As part of the agreement, Xura will deploy its Message Controller (MCO) solution across Telefonica’s network, providing an advanced, multifunctional messaging platform that will play a key role in the evolution of the operator’s messaging infrastructure. Continue reading Telefónica Group selects Xura as a global messaging partner

BoardEffect Improves Customer Support with Evolve IP’s Cloud Communications Services

PRESS RELEASE: Evolve IP announced that BoardEffect has significantly improved customer support times with award-winning, integrated cloud communications services from Evolve IP. BoardEffect overhauled its phone system and deployed Evolve IP’s unified communications and call center services to more rapidly assist nonprofits and educational institutions as they support directors. Continue reading BoardEffect Improves Customer Support with Evolve IP’s Cloud Communications Services