Vodafone’s Award Winning Virtual Assistant ‘Hani’ Launched Powered By [24]7

[24]7 announced that Vodafone’s new virtual assistant “Hani” uses intelligent chat bot technology from [24]7 to better enable and enhance digital self-service amongst consumers. Hani recently received the “Best Digital Experience” award at the 3rd Annual Customer Experience Middle East Summit. Continue reading Vodafone’s Award Winning Virtual Assistant ‘Hani’ Launched Powered By [24]7

Maximizer Re-imagines CRM Software as a System of Engagement with Launch of 2017

Maximizer Software released Maximizer CRM 2017, aimed at helping businesses use their CRM application as a system of engagement that manages the entire customer lifecycle, from acquisition through retention and expansion. The 2017 edition, featuring innovative automations, enhanced business process configuration, expanded API infrastructure and sleek design, expands on Maximizer’s vision of re-imagining CRM as a system of engagement. Continue reading Maximizer Re-imagines CRM Software as a System of Engagement with Launch of 2017

TantaComm Launches API-Based Cloud Recording and Quality Management Platform

PRESS RELEASE: TantaComm announced that it is offering an affordable, easy to install, maintain and easy to use API-based recording and quality management software for contact centers and business VoIP providers. The cloud-based software provides Call and Omni-Channel Recording, Quality Management, Screen Capture, and Live Monitoring. Continue reading TantaComm Launches API-Based Cloud Recording and Quality Management Platform

West positioned as a leader in Gartner UCaaS Magic Quadrant for fifth consecutive year

West Corporation is proud to announce that Gartner, Inc. has positioned the company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide”1 report for the fifth consecutive year. West believes this continued recognition from Gartner is a result of the company’s ability to create seamless connectivity through its UCaaS solutions and the company’s overarching vision in the telecommunications space. Continue reading West positioned as a leader in Gartner UCaaS Magic Quadrant for fifth consecutive year

Frost & Sullivan Recognizes RingCentral as a True Visionary and Trailblazer in the North American Cloud Communications Services Market

PRESS RELEASE: Based on its recent analysis of the hosted IP telephony and unified communications as a service (UCaaS) market, Frost & Sullivan recognizes RingCentral with the 2016 North American Frost & Sullivan Award for Company of the Year. RingCentral stands out among cloud communications providers for its ability to assess evolving customer needs and offer appropriate communications solutions. Continue reading Frost & Sullivan Recognizes RingCentral as a True Visionary and Trailblazer in the North American Cloud Communications Services Market

Is it Time for a New Generation of Technology in Contact Centre Infrastructure?

BLOG: We all know that cloud services have been a topic for years. And most of us know that there is great variety in how to produce a cloud service. In this article, I’ll try to sort things out a bit. All of you who have worked in the contact centre industry is aware there are a lot of different technical solutions out there from many different vendors, and it can be hard to get a good understanding of all the alternatives available. Continue reading Is it Time for a New Generation of Technology in Contact Centre Infrastructure?

PayingTooMuch.com marks 5th anniversary with contact centre expansion

PRESS RELEASE: PayingTooMuch.com, the independent online insurance broker, has announced a significant increase of staff in their Sussex based contact centre. Marking their 5th anniversary, PayingTooMuch.com is committed to maintaining the high standard of customer service that has proven so successful for the business over the last 5 years. Continue reading PayingTooMuch.com marks 5th anniversary with contact centre expansion

New Benchmarking Survey From Expolink Shows Increasing Acceptance Of Whistleblowing Hotlines

PRESS RELEASE: Expolink has published the results of its bi-annual benchmarking survey revealing how organisations and their employees are using its services. This is the first of an ongoing series of reports based on data and feedback from Expolink’s clients that span all industry sectors and territories. The results provide insight on developments and changes in corporate governance and will enable organisations to better assess their own compliance requirements. Continue reading New Benchmarking Survey From Expolink Shows Increasing Acceptance Of Whistleblowing Hotlines

Contact centre professionals missing key cloud opportunities, suggests new research

PRESS RELEASE: New research* conducted by Aspect Software has found that while the majority of contact centres are using cloud to some extent, adoption for many is relatively superficial. According to Aspect, while the data shows the industry going in the right direction, the truly transformative benefits of the delivery model for customer engagement and agent productivity will only be unlocked when contact centres migrate more of their operations to the cloud. Continue reading Contact centre professionals missing key cloud opportunities, suggests new research