Vodafone’s Award Winning Virtual Assistant ‘Hani’ Launched Powered By [24]7

[24]7 announced that Vodafone’s new virtual assistant “Hani” uses intelligent chat bot technology from [24]7 to better enable and enhance digital self-service amongst consumers. Hani recently received the “Best Digital Experience” award at the 3rd Annual Customer Experience Middle East Summit. Continue reading Vodafone’s Award Winning Virtual Assistant ‘Hani’ Launched Powered By [24]7

Maximizer Re-imagines CRM Software as a System of Engagement with Launch of 2017

Maximizer Software released Maximizer CRM 2017, aimed at helping businesses use their CRM application as a system of engagement that manages the entire customer lifecycle, from acquisition through retention and expansion. The 2017 edition, featuring innovative automations, enhanced business process configuration, expanded API infrastructure and sleek design, expands on Maximizer’s vision of re-imagining CRM as a system of engagement. Continue reading Maximizer Re-imagines CRM Software as a System of Engagement with Launch of 2017

TantaComm Launches API-Based Cloud Recording and Quality Management Platform

PRESS RELEASE: TantaComm announced that it is offering an affordable, easy to install, maintain and easy to use API-based recording and quality management software for contact centers and business VoIP providers. The cloud-based software provides Call and Omni-Channel Recording, Quality Management, Screen Capture, and Live Monitoring. Continue reading TantaComm Launches API-Based Cloud Recording and Quality Management Platform

West positioned as a leader in Gartner UCaaS Magic Quadrant for fifth consecutive year

West Corporation is proud to announce that Gartner, Inc. has positioned the company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide”1 report for the fifth consecutive year. West believes this continued recognition from Gartner is a result of the company’s ability to create seamless connectivity through its UCaaS solutions and the company’s overarching vision in the telecommunications space. Continue reading West positioned as a leader in Gartner UCaaS Magic Quadrant for fifth consecutive year