Promapp Launches Process Variant Management Software in UK

PRESS RELEASE: Promapp Solutions – an industry leading provider of cloud-based process management software – is changing the way contact centres and shared service operations with multiple locations or multiple products/services manage processes with the launch of its new Process Variant Management (PVM) software. Continue reading Promapp Launches Process Variant Management Software in UK

Express Gifts Ltd deploys eGain Cloud for digital customer engagement

PRESS RELEASE: eGain announced that Express Gifts Ltd, one of the largest direct mail order businesses in the UK., has deployed eGain Cloud™ for knowledge-powered digital customer service. This solution has been deployed across Express Gifts’ Studio and Ace brands, serving around 1.5 million customers. Continue reading Express Gifts Ltd deploys eGain Cloud for digital customer engagement

Sitel creates 1100 jobs as part of their multi-million pound UK expansion

PRESS RELEASE: Sitel has this year opened 2 new sites in Coventry and Plymouth and increased capacity following a transfer to a new site in Newcastle-upon-Tyne. The expansion will create more than 1100 jobs by February 2017 and shows its commitment to the UK, post Brexit, creating many new opportunities for careers within the contact centre industry in areas including operations, learning and development and many other support roles. Continue reading Sitel creates 1100 jobs as part of their multi-million pound UK expansion

New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries

PRESS RELEASE: The results of a large-scale study of more than 24,000 consumers in 12 countries published by Verint® with support from Opinium Research LLC, and research and advisory firm IDC, identifies a tipping point between digital and traditional customer service. Continue reading New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries