Enghouse Systems Acquires Presence Technology

Enghouse Systems announced it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Continue reading Enghouse Systems Acquires Presence Technology

UK interest in the Philippines’ offshoring services grows

PRESS RELEASE: By 2017 one third of all customer service interactions will still require the support of a human intermediary. Intelenet® Global Services’ new Manila site supports the need to facilitate human interaction as 85 per cent of their business operations will be through voice processors to deliver customer support. Businesses of all kinds are digitally transforming their operations to keep pace with the digital age. Continue reading UK interest in the Philippines’ offshoring services grows

FairPoint Communications Now Offers Cloud Contact Center Application

PRESS RELEASE: FairPoint Communications announced the launch of its Cloud Contact Center application. This advanced call center management solution leverages Voice over IP (VoIP) technology to provide the tools necessary to manage a modern customer service operation that meets the evolving needs of today’s consumers. Continue reading FairPoint Communications Now Offers Cloud Contact Center Application