TeleWare successfully migrates fixed-call recording onto the Microsoft Azure cloud platform

TeleWare announced that, at midnight 1st November 2016, it achieved another milestone for the industry and successfully migrated its TeleWare Hosted Service fixed-line call recording functions completely onto Microsoft’s Azure cloud platform and datacentres. This was made possible after TeleWare made the world’s first call completely routed, recorded and analysed through Azure on 13th September 2016. Continue reading TeleWare successfully migrates fixed-call recording onto the Microsoft Azure cloud platform

Tighter regulations and compliance fuel growth and expansion for Manchester-based call centre

PRESS RELEASE: CALLCARE, the UK’s leading call centre service specialist, is due to double its workforce to 200 staff over the next few months. It follows changes in compliance and regulations in a number of sectors such as legal, finance, and HR and personnel – all of which are served by CALLCARE. Continue reading Tighter regulations and compliance fuel growth and expansion for Manchester-based call centre

Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management services

PRESS RELEASE: Outsourced customer contact centre Ventrica based in Southend-on-Sea is continuing its impressive growth with the opening of its new contact centre ‘penthouse’ suite. This expansion and a second site planned in 2017 will create 200 new jobs. The extension is due to an increased demand for its omni-channel customer services and forms part of the company’s ambitious growth plans. Continue reading Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management services

Maintel company Callmedia launches Expert Contact for Skype for Business

PRESS RELEASE: Callmedia, a Maintel company, has launched a new version of its flagship Callmedia Expert Contact™ product which is compatible with Microsoft® Skype® for Business. Callmedia Expert Contact allows contact centres to support customers across voice, email, web, social and mobile channels to deliver genuine omni-channel contact. UK based Callmedia is bringing its 20 years’ experience in contact centres to users of Microsoft’s market-leading UC platform. The new version is available on-premise or in the cloud, via both purchase and rental models. Continue reading Maintel company Callmedia launches Expert Contact for Skype for Business

Windstream launches cloud-based Hosted Communications solution for small businesses

500px-Windstream_Communications.svgWindstream announced the launch of Windstream Hosted Communications (WHC) for Small Business, a cloud-based phone solution offering enterprise-level capabilities to small and medium-sized businesses. Powered by Broadsoft, WHC gives small business owners access to a wide set of enterprise-grade features that allow them to operate with the efficiency and scale of a large business at a price that fits their business model. Continue reading Windstream launches cloud-based Hosted Communications solution for small businesses