TeleWare successfully migrates fixed-call recording onto the Microsoft Azure cloud platform

TeleWare announced that, at midnight 1st November 2016, it achieved another milestone for the industry and successfully migrated its TeleWare Hosted Service fixed-line call recording functions completely onto Microsoft’s Azure cloud platform and datacentres. This was made possible after TeleWare made the world’s first call completely routed, recorded and analysed through Azure on 13th September 2016. Continue reading TeleWare successfully migrates fixed-call recording onto the Microsoft Azure cloud platform

Tighter regulations and compliance fuel growth and expansion for Manchester-based call centre

PRESS RELEASE: CALLCARE, the UK’s leading call centre service specialist, is due to double its workforce to 200 staff over the next few months. It follows changes in compliance and regulations in a number of sectors such as legal, finance, and HR and personnel – all of which are served by CALLCARE. Continue reading Tighter regulations and compliance fuel growth and expansion for Manchester-based call centre

Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management services

PRESS RELEASE: Outsourced customer contact centre Ventrica based in Southend-on-Sea is continuing its impressive growth with the opening of its new contact centre ‘penthouse’ suite. This expansion and a second site planned in 2017 will create 200 new jobs. The extension is due to an increased demand for its omni-channel customer services and forms part of the company’s ambitious growth plans. Continue reading Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management services

Maintel company Callmedia launches Expert Contact for Skype for Business

PRESS RELEASE: Callmedia, a Maintel company, has launched a new version of its flagship Callmedia Expert Contact™ product which is compatible with Microsoft® Skype® for Business. Callmedia Expert Contact allows contact centres to support customers across voice, email, web, social and mobile channels to deliver genuine omni-channel contact. UK based Callmedia is bringing its 20 years’ experience in contact centres to users of Microsoft’s market-leading UC platform. The new version is available on-premise or in the cloud, via both purchase and rental models. Continue reading Maintel company Callmedia launches Expert Contact for Skype for Business

Windstream launches cloud-based Hosted Communications solution for small businesses

500px-Windstream_Communications.svgWindstream announced the launch of Windstream Hosted Communications (WHC) for Small Business, a cloud-based phone solution offering enterprise-level capabilities to small and medium-sized businesses. Powered by Broadsoft, WHC gives small business owners access to a wide set of enterprise-grade features that allow them to operate with the efficiency and scale of a large business at a price that fits their business model. Continue reading Windstream launches cloud-based Hosted Communications solution for small businesses

Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Arrow Systems Integration (Arrow SI), a wholly owned subsidiary of Arrow Electronics, Inc., has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s customer engagement cloud solution, PureCloud Engage?. Arrow SI is a total solutions provider specializing in unified communications, voice and data technologies, contact center and network security. Continue reading Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

Improved customer experience and reliable connectivity could net telcos an extra £1.45 billion in annual revenues

PRESS RELEASE: Improved customer service and reliable connectivity could net telcos an extra £1.45 billion in annual revenues, but security breaches represent a serious threat to customer loyalty in the sector, according to a new report from KPMG. According to the survey of 2,000 UK adults, 50 per cent said a personal data leak would lead them to immediately cancel their contract, even if that resulted in a financial penalty. Continue reading Improved customer experience and reliable connectivity could net telcos an extra £1.45 billion in annual revenues

Content Guru Positioned as a Challenger in the 2016 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

PRESS RELEASE: Content Guru has been named as a challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe for the second year in a row, positioned highest for ability to execute. Within the report, Gartner evaluated contact centre providers in the Western European market against seven criteria for their ability to execute, and across eight criteria for their completeness of vision. Continue reading Content Guru Positioned as a Challenger in the 2016 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

New Avaya Partner Programme Gives Resellers the “Edge” to Succeed

PRESS RELEASE: Avaya announced a new streamlined channel programme that better equips partners to thrive in a software and services industry and provides greater rewards for demonstrating customer centricity by delivering exceptional value. This new programme—Avaya EdgeSM— will help drive mutual profitability and help ensure partners possess the expertise required to provide the transformative solutions customers need in the digital marketplace. Continue reading New Avaya Partner Programme Gives Resellers the “Edge” to Succeed