Hull City Council agrees new partnership with Civica to run contact centre services

PRESS RELEASE: Kingston upon Hull City Council has extended its strategic partnership with Civica, a market leader in software applications, digital solutions and outsourcing, with a new BPO contract to take on contact centre services ahead of its year as UK City of Culture 2017. Continue reading Hull City Council agrees new partnership with Civica to run contact centre services

RSA creates 200 new jobs in Peterborough

PRESS RELEASE: Leading global insurer, RSA announced the creation of 200 new jobs at its contact centre in Peterborough. The new positions will be created in the next twelve months as a result of business expansion. RSA plans to increase the size of its contact centre team (sales, service and claims), including some leadership roles, at its Lynchwood House site on the Lynchwood Business Park, located near Peterborough Showground. Continue reading RSA creates 200 new jobs in Peterborough

Five Key Security Questions to Ask Your Communications Vendor

sahilGuest Blog By Sahil Rekhi – EMEA MD RingCentral… Security is an important issue for cloud communications vendors to tackle. It’s important for businesses to take the time to understand what the transition to a cloud service means for their data. What are the right safeguards, and what are the right questions? Continue reading Five Key Security Questions to Ask Your Communications Vendor

New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems

PRESS RELEASE: 8×8 released the findings of a survey, conducted in partnership with the CCNG Contact Center & Customer Care Industry Professional Network, that suggests cloud-based contact center technologies are gaining strong momentum. The survey further suggests that the industry has reached a tipping point in cloud-based technology adoption among companies of all sizes. Continue reading New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems

NORDSEE Selects Mitel for Seamless Cloud Communications and Collaboration

Mitel® announced that NORDSEE, the number one fish retailer in Germany and Austria, will implement a Mitel solution designed to connect multiple sites and achieve significant productivity gains. By deploying Mitel’s MiCloud and MiCollab services, NORDSEE aims to streamline communications between its new headquarters in Germany, headquarters in Austria and over 300 restaurants. Continue reading NORDSEE Selects Mitel for Seamless Cloud Communications and Collaboration

Siam Cement Group Meets Changing Customer Demands with Omni-channel Contact Center Technology from Avaya

PRESS RELEASE: Siam Cement Group (SCG), the largest cement company in Thailand and Southeast Asia, has expanded its contact center capabilities with Avaya’s customer engagement solutions. SCG has implemented Avaya Aura® Call Center Elite Multichannel, Avaya Aura® Experience Portal and Avaya Call Management System solutions to deliver the first fully integrated data service and consulting center of its kind in Thailand. Continue reading Siam Cement Group Meets Changing Customer Demands with Omni-channel Contact Center Technology from Avaya

Brand Embassy Launches First Fully-Integrated Live Chat and Social Customer Service Tool

PRESS RELEASE: Brand Embassy launches a fully-integrated Live Chat solution, featuring Proactive Live Chat, Service-to-Sales, Advanced Feature Settings, Customer Message Previews and secure communication including automated Credit Card masking. Brand Embassy is the first Enterprise-level Digital Customer Service platform with social media customer service and Live Chat integrated in one platform, enabling 100% agent utilization across multiple digital channels. Continue reading Brand Embassy Launches First Fully-Integrated Live Chat and Social Customer Service Tool