easyJet creates 37 jobs at Webhelp’s Rothesay contact centre

easyJet has created 37 new jobs at leading global customer experience and BPO company, Webhelp. There were 23 people working for Webhelp on the easyJet account on a temporary basis and the signing of a permanent contract not only secures those 23 people on a permanent basis but also allows the company to recruit a further 14 people. Continue reading easyJet creates 37 jobs at Webhelp’s Rothesay contact centre

CallMiner Launches First Customer Engagement Analytics App Exchange

CallMiner announces the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform, as a public preview. From Eureka Xchange users can extend CallMiner Eureka with expertly crafted “categories,” search queries for automatically tagging customer interaction events relevant to their operations. These categories can be used immediately or modified to suit customer needs for rapid business insight. Continue reading CallMiner Launches First Customer Engagement Analytics App Exchange

China’s Ucloud and Avaya Debut Contact Center-as-a-Service for the Internet+ Era

PRESS RELEASE: Avaya and Ucloud announced the launch of “A Cloud”, a Contact Center-as-a-Service (CCaaS) solution. The announcement came at the 2016 China Enterprise Internet CIO Forum and 3rd Big Data Application Summit. “A Cloud” allows customers to deploy contct center operations in the cloud rapidly and cost-effectively, helping businesses align their customer experience transformation to China’s “Internet+” era. Continue reading China’s Ucloud and Avaya Debut Contact Center-as-a-Service for the Internet+ Era

Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says Aspect Software

BLOG: This week, Twitter has introduced two new features, Welcome Messages and Quick Reply, to its Directing Messaging (DM) service. Tobias Goebel, a customer engagement expert from Aspect Software, suggests that the social network is clearly showing its intentions to become the go-to customer service outlet for big brands… Continue reading Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says Aspect Software

G3 Comms Awarded Diamond Avaya Accreditation and Partner In Customer Excellence

PRESS RELEASE: G3 Comms are proud to announce Avaya has awarded them Diamond accreditation as part of their newly launched channel programme Avaya Edge℠. The company has also been honoured a Partner in Customer Excellence and is currently the only Diamond partner in the UK with this accolade. G3 Comms is one of the few channel partners in the UK to have been awarded the prestigious Diamond accreditation for delivering complex multi-vendor projects around the world. Continue reading G3 Comms Awarded Diamond Avaya Accreditation and Partner In Customer Excellence