Taunton Council implements new tech to improve residents’ service

PRESS RELEASE: Taunton Deane Borough Council (TDBC) is introducing cloud-based technology to improve staff productivity and service for residents. From early December employees in the first of its sites will benefit from the advanced cloud telephony, provided by 8×8, a leading provider of Enterprise Communications as a Service (ECaaS). This will give staff access to a full service business phone system wherever they may be working. Continue reading Taunton Council implements new tech to improve residents’ service

Whirlpool increases customer engagement and workforce efficiency with ContactEngine

PRESS RELEASE: Whirlpool has selected ContactEngine to help better communicate with customers and improve first time repairs. By working with ContactEngine, the world’s largest manufacturer of domestic appliances has tripled the rate of washing machines being fixed in a single visit by an engineer. In turn wasted customer visits by engineers have reduced by 10 per cent. Continue reading Whirlpool increases customer engagement and workforce efficiency with ContactEngine

Post-Brexit optimism for the CEE region and why Romania is expected to be one of the top call centre outsourcing destinations.

Guest Post By Paolo Marcattilj – UK Director of Global Remote Services (GRS)… It has now been a few months since the EU referendum in the UK and the post-Brexit future appears to look more optimistic for Central and Eastern Europe. During the 26th Economic Forum in Krynica, Emerging Europe many industry experts spoke of how the CEE region is already preparing to accommodate foreign businesses, whichever they are, that are currently based in the UK. Continue reading Post-Brexit optimism for the CEE region and why Romania is expected to be one of the top call centre outsourcing destinations.

Data breaches are one thing, lack of basic communications is another, says Aspect Software

BLOG: Getting customer engagement and service right when things go wrong are absolutely essential when it comes to rebuilding trust. This is according to Aspect Software, which has warned that the fall-out from the recent breach at Tesco Bank could be long lasting if the retailer fails to communicate effectively with its customer base. Continue reading Data breaches are one thing, lack of basic communications is another, says Aspect Software