Enhancements to Verint Enterprise Feedback Management Solution Help Make Customer Interactions More Relevant, Contextual and In-the-Moment

PRESS RELEASE: Geolocation targeting is an essential capability in customer analytics today, and is now included along with other enhancements designed to help make customer interactions more relevant, contextual and in-the-moment in the Enterprise Feedback Management™ (EFM) solution from Verint® Systems. Continue reading Enhancements to Verint Enterprise Feedback Management Solution Help Make Customer Interactions More Relevant, Contextual and In-the-Moment

Voxpro Announces Two New Senior Leadership Appointments to Facilitate the Company’s Accelerated Growth Globally

PRESS RELEASE: Ireland’s largest international customer experience provider, Voxpro, has today announced the strategic appointment of two new senior executive team members. Brian Hannon as Chief Commercial Officer and Christina Kenny as Chief People Officer. Also joining as an Advisor to the company is Brendan O’Driscoll. Continue reading Voxpro Announces Two New Senior Leadership Appointments to Facilitate the Company’s Accelerated Growth Globally

Kiwi.com Online Travel Agency Selects Mindpearl For Call Centre Services

PRESS RELEASE: Kiwi.com, formerly known as Skypicker, is an online travel agency with ground-breaking Virtual Interlining technology and a focus on exceptional customer service. Kiwi.com grew from 2 founders in their basement to 750+ employees and 1500% growth in revenues in 2015. To support their exponential growth, they selected Mindpearl to handle several of their call centre services. Continue reading Kiwi.com Online Travel Agency Selects Mindpearl For Call Centre Services