Maintel helps Derby City Council bring its contact centre support back in-house

PRESS RELEASE: Maintel has been selected by Derby City Council to provide a managed service for its Cisco and Mitel contact centre telephony platforms. Maintel will provide proactive monitoring and a service delivery manager for the 4000-seat estate, as well as 24/7 support and vendor software assurance, to drive efficiencies and increase flexibility. Continue reading Maintel helps Derby City Council bring its contact centre support back in-house

Power of the Platform: RingCentral Connect Platform Achieves New Milestones With 1.6 Million API Requests Per Day and 300% Annual Increase in API Requests Overall

PRESS RELEASE: Working together with more than 3,000 developers, partners, and customers, RingCentral announced the RingCentral Connect Platform has reached new milestones. RingCentral’s open platform boasts more than 350 custom application integrations and 60 off-the-shelf integrations with third-party business applications. In addition, the RingCentral Connect Platform has reached 1.6 million API requests per day, and an increase of more than 300 percent in quarterly API requests year over year from third parties. Continue reading Power of the Platform: RingCentral Connect Platform Achieves New Milestones With 1.6 Million API Requests Per Day and 300% Annual Increase in API Requests Overall

Serenova Names Keith Geneva as Chief Financial Officer

Serenova, formerly LiveOps Cloud announced that the company has hired Keith Geneva as chief financial officer (CFO). As Serenova experiences record growth and increasing demand for its CCaaS software, Geneva’s strong record of scaling companies, maximizing revenue growth, and driving profitability will be key components of the company’s success. Continue reading Serenova Names Keith Geneva as Chief Financial Officer

BroadSoft selects LogiSense for its Billing-on-Behalf Platform

LogiSense is pleased to announce that BroadSoft, a global Unified Communications as a Service (UCaaS) provider, has selected the EngageIP solution to consolidate its multiple billing systems onto a single platform. The decision empowers BroadSoft to remain agile as they efficiently scale, and introduce a new Billing-on-Behalf service powered by LogiSense. By extending this agility and scalability to its BroadCloud® service provider partners, BroadSoft can further strengthen its global footprint. Continue reading BroadSoft selects LogiSense for its Billing-on-Behalf Platform

McAllister Olivarius Awards Document Management System Support and Maintenance Contract to Ascertus Limited

PRESS RELEASE: McAllister Olivarius, a litigation law firm, has awarded the contract for the support and maintenance of its iManage Work email and document management solution to Ascertus Limited, a provider of tailored information and document lifecycle management solutions to law firms and corporate legal departments. Ascertus will also begin the process to upgrade McAllister Olivarius to the latest version of iManage Work in 2017. Continue reading McAllister Olivarius Awards Document Management System Support and Maintenance Contract to Ascertus Limited