Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service

PRESS RELEASE: Shop Direct, which operates online department store brands including Very.co.uk and Littlewoods.com, has become the first UK-based retailer to use CUI technology for customer service by launching a fully-automated platform that allows customers to quickly find answers for their questions in a WhatsApp-style chat environment. Continue reading Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service

SAS unveils new office in Ireland

PRESS RELEASE: SAS is expanding its operations in Ireland with the opening of a new office at Le Touche House in the heart of Dublin’s International Financial Services Centre. It follows the announcement last year of plans to create 150 jobs over three years, equating to an investment of around €40 million. The move is part of a six-fold increase in its workforce and significantly reinforces SAS’ presence in the region. This project has been supported by the Department of Jobs through IDA Ireland. Continue reading SAS unveils new office in Ireland

Aspect Software Named Ventana Research Technology Innovation Award Winner for Customer Excellence

PRESS RELEASE: Aspect Software announced that Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence. The Ventana Research Technology Innovation Awards recognize technology providers that have introduced noteworthy innovations in technology that advance business and IT. Continue reading Aspect Software Named Ventana Research Technology Innovation Award Winner for Customer Excellence

Lionbridge Named a Top 100 Digital Content Company by EContent

PRESS RELEASE: Lionbridge Technologies announced it has been named to the EContent 100 list of leading companies in the digital content industry for the second year in a row. Lionbridge received recognition for excellence in the category of “Content Translation, Localization & Globalization” for the 2016-2017 year. Continue reading Lionbridge Named a Top 100 Digital Content Company by EContent

Cogito Engages with CareFirst BlueCross BlueShield to Enhance Member Experience

PRESS RELEASE: Cogito announced that it has been selected by CareFirst BlueCross BlueShield (CareFirst) to assist service representatives in having more personalized and empathic conversations with members. Cogito’s solution applies artificial intelligence within voice conversations and provides phone professionals real-time speaking guidance, enabling them to communicate with empathy and build better rapport. Continue reading Cogito Engages with CareFirst BlueCross BlueShield to Enhance Member Experience

transcosmos to Release “E-Commerce Service for Messaging Apps,” Allowing Users to Complete Purchases from Product Selection, Order to Payment on LINE Talk

PRESS RELEASE: transcosmos announced that the company has developed an end-to-end framework for users to complete product purchase from selecting product, placing order to making payment on LINE Talk and will release the service, “E-Commerce Service for Messaging Apps,” this coming December. Leveraging LINE’s “Official Web App” feature supported by “Social PLUS,” offered by feedforce Inc., the service links client companies’ e-commerce website and LINE account and delivers all required features to run e-commerce business on LINE Talk, at one-stop. Continue reading transcosmos to Release “E-Commerce Service for Messaging Apps,” Allowing Users to Complete Purchases from Product Selection, Order to Payment on LINE Talk

Webhelp Wins Customer Experience Provider of the Year Title

Webhelp, has been named Customer Experience Provider of the Year at last night’s (Nov 10) prestigious Global Sourcing Association Awards (GSAA), formerly known as the National Outsourcing Association (NOA) Awards. Now in their 13th year, the GSAA are completely independent and are therefore among the most highly coveted and respected awards in the industry. Continue reading Webhelp Wins Customer Experience Provider of the Year Title