NICE Announces Closing of inContact Acquisition

PRESS RELEASE: NICE announced that the acquisition of inContact closed today. This game-changing deal brings together two market leaders in contact center applications and contact center cloud, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization (WFO) suite in the cloud. Continue reading NICE Announces Closing of inContact Acquisition

BroadSoft Hub Adds Contextual Intelligence to Communications for Greater Workforce Productivity

BroadSoft announced the launch of BroadSoft Hub, a new enterprise-grade cloud service integrating real-time communications with cloud applications and contextual intelligence for more productive communications and greater mobility. Hub is powering the future of work by providing BroadSoft Business users with immediate access to relevant information for every conversation – wherever they are, on whatever device. Continue reading BroadSoft Hub Adds Contextual Intelligence to Communications for Greater Workforce Productivity

Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

PRESS RELEASE: Five9 and Verint® Systems announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization™ (WFO) suite in the cloud. Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Continue reading Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

Conductrics Launches Major Release of Universal Optimization Platform for Consumer Experience Professionals

PRESS RELEASE: Conductrics announced its third major release of its universal optimization platform built expressly for marketers, developers and IT professionals. The new platform, which shares the company’s name, is a cloud based adaptive testing and decision engine which in real-time discovers and then applies digital intelligence to deliver the best possible digital experience. Continue reading Conductrics Launches Major Release of Universal Optimization Platform for Consumer Experience Professionals

Salesforce Delivers Second Annual State of Sales Report, Unveils Key Trends Driving the Future of Sales

PRESS RELEASE: Salesforce issued its Second Annual State of Sales research report, surveying more than 3,100 global sales leaders to identify the priorities, trends and technology key to today’s leading sales teams. The report found that sales teams are prioritizing customer experience, cross-team collaboration and artificial intelligence to optimize their sales performance. Continue reading Salesforce Delivers Second Annual State of Sales Report, Unveils Key Trends Driving the Future of Sales

Ottawa Senators Score Speed and Agility With Real-Time Communications Solution From Mitel

With the Ottawa Senators 2016-17 season underway, they are counting on a communications solution from Mitel® to provide the speed and flexibility needed to support a high-performance professional sports organization, on and off the ice. To help manage the complex communications requirements of a professional sports organization, Mitel has equipped the Ottawa Senators with an easy-to-use, real-time communications solution to keep the organization connected at home and away. Continue reading Ottawa Senators Score Speed and Agility With Real-Time Communications Solution From Mitel

Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom

PRESS RELEASE: Choosewell announced that it will deploy a Vocalcom Omnichannel customer interaction platform by Quality Connex for its customer communications’ channels. The solution, powered by industry leading Omnichannel Customer interaction platform provider, Vocalcom, will enable Choosewell to propel customer experience by adopting a single cloud-based contact centre platform, while enabling the organisation to achieve greater reliability and providing consumers with the option of omni-channel communications. Continue reading Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom

Infinity Moves Office to Accommodate International Growth

PRESS RELEASE: Infinity CCS – technology provider to the customer management outsourcing industry – has moved to new and bigger premises in Birmingham city centre to accommodate its growing business. Infinity, whose revenues have grown by 20% in 2016 (and over 120% in the last three years), has boosted its workforce by 40% in 2016 with new appointments in international sales, professional services and client support. Continue reading Infinity Moves Office to Accommodate International Growth