NICE Launches WFO Offering for SMB Contact Centers, Providing its Leading Solutions in a Simple and Cost-effective Platform

PRESS RELEASE: NICE announced the introduction of NICE Uptivity, a new Workforce Optimization (WFO) suite of solutions targeted specifically for the SMB market, which will help small and midsized companies improve the customer experience by optimizing contact center operations and gaining a better understanding of their customers. With the launch of NICE Uptivity, NICE is the only vendor in the market with a complete WFO offering that can be deployed on premise, hosted, or in the cloud for companies of all sizes – from the largest enterprises to small companies. Continue reading NICE Launches WFO Offering for SMB Contact Centers, Providing its Leading Solutions in a Simple and Cost-effective Platform

BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service

BroadSoft announced the launch of CC-One, an integrated solution for contact center operations. CC-One is a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution. Continue reading BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service