NICE Launches WFO Offering for SMB Contact Centers, Providing its Leading Solutions in a Simple and Cost-effective Platform

PRESS RELEASE: NICE announced the introduction of NICE Uptivity, a new Workforce Optimization (WFO) suite of solutions targeted specifically for the SMB market, which will help small and midsized companies improve the customer experience by optimizing contact center operations and gaining a better understanding of their customers. With the launch of NICE Uptivity, NICE is the only vendor in the market with a complete WFO offering that can be deployed on premise, hosted, or in the cloud for companies of all sizes – from the largest enterprises to small companies. Continue reading NICE Launches WFO Offering for SMB Contact Centers, Providing its Leading Solutions in a Simple and Cost-effective Platform

BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service

BroadSoft announced the launch of CC-One, an integrated solution for contact center operations. CC-One is a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution. Continue reading BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service

Technology Trust enhances customer experience with NewVoiceMedia

NewVoiceMedia announced that Technology Trust has transformed its customer experience and improved business efficiencies with NewVoiceMedia’s cloud contact centre platform. Technology Trust was established to make it easier for the third sector to access technology and software, bridging the gap between charities with restricted budgets and software companies willing to donate their products, and now serves over 22,000 charities across the UK. Continue reading Technology Trust enhances customer experience with NewVoiceMedia

Sungevity Replaces Legacy On-Premise System with RingCentral Cloud Solution to Scale Communications Globally

PRESS RELEASE: RingCentral announced that Sungevity, Inc., a technology company whose platform enables the sale and installation of solar energy systems, has selected RingCentral Office® as its cloud communications solution. As a result, Sungevity will be able to scale its business communications across its workforce more rapidly, and improve workflow efficiency by utilizing RingCentral’s integration with Salesforce®. Continue reading Sungevity Replaces Legacy On-Premise System with RingCentral Cloud Solution to Scale Communications Globally

8×8 Announces Next Generation Global Channel Program to Drive Widespread Adoption of Cloud Communications in the Enterprise

8×8 announced the next generation of its international channel program, Channel 2.0. The program is designed to enable 8×8 partners to accelerate growth by taking full advantage of the industry shift from product-based on-premises solutions to cloud communications and deliver maximum customer value. Continue reading 8×8 Announces Next Generation Global Channel Program to Drive Widespread Adoption of Cloud Communications in the Enterprise

Clarabridge Survey Uncovers What British Consumers Expect from UK’s Largest Brands

Clarabridge revealed the results from a new survey examining customer expectations of brands in the United Kingdom. In August 2016, Clarabridge surveyed more than 1,150 consumers between the ages of 18 and 59 living in the UK. The results define the state of the UK market in 2016 and highlight critical customer service improvement points that will dictate the ongoing success of UK brands on a global scale. Continue reading Clarabridge Survey Uncovers What British Consumers Expect from UK’s Largest Brands