Global Sales and Marketing Solutions Provider Showcases First European Headquarters in Glasgow

PRESS RELEASE: Televerde, the global sales and marketing solutions provider, showcased its first European headquarters in Glasgow today where 170 jobs will be created. Scottish Cabinet Secretary for the Economy, Jobs and Fair Work Keith Brown has met with some members of the highly skilled workforce the company has recruited since arriving in Scotland earlier this year. Continue reading Global Sales and Marketing Solutions Provider Showcases First European Headquarters in Glasgow

Zevacor Deploys Interactive Intelligence Unified Communications and Collaboration Cloud Service

PRESS RELEASE: Zevacor has deployed the unified communications and collaboration cloud solution, PureCloud Communicate℠, from Interactive Intelligence. Zevacor is using PureCloud Communicate to support more than 100 employees across distributed offices who field calls from patients seeking advice from nuclear pharmacists. Continue reading Zevacor Deploys Interactive Intelligence Unified Communications and Collaboration Cloud Service

KDDI Evolva to Build Contact Center Platform on Avaya Breeze to Offer Cloud Services to Enterprises

PRESS RELEASE: KDDI Evolva, one of Japan’s leading call-center service providers, has announced an agreement with Avaya to use the Avaya Breeze™ application development platform to transform its contact center offerings. KDDI Evolva will develop a next-generation contact center platform that can support mufti-channel communications, and offer it to enterprises as a cloud service. Continue reading KDDI Evolva to Build Contact Center Platform on Avaya Breeze to Offer Cloud Services to Enterprises

Confirmit Unveils FastTrack for Contact Centres

PRESS RELEASE: Confirmit unveiled Confirmit FastTrack™ for Contact Centres. Businesses can now rapidly implement a Voice of the Customer (VoC) programme to see their contact centre through the eyes of their customers. Insights are combined with operational metrics to help drive improvements in contact centre performance and deliver an extremely fast Return on Investment. Continue reading Confirmit Unveils FastTrack for Contact Centres

Interactions Extends Intelligent Virtual Assistant with Flexible and Scalable Voice Biometrics

PRESS RELEASE: Interactions, LLC, announced the availability of Voice Biometrics for seamless caller authentication within its Intelligent Virtual Assistant. The combination provides an efficient, conversational customer experience that increases security and speeds customer care interactions. Continue reading Interactions Extends Intelligent Virtual Assistant with Flexible and Scalable Voice Biometrics

fastjet appoints Mindpearl for Customer Service Support

PRESS RELEASE: fastjet, the low-cost pan-African airline, has appointed Mindpearl as its African contact centre for customer service support. Mindpearl will manage Swahili, Shona and English inbound and outbound calls as well as customer relations service and support for fastjet in the Tanzania, Zimbabwe, Zambia, South Africa and Kenya markets. Continue reading fastjet appoints Mindpearl for Customer Service Support