Webhelp’s Expansion Continues with a Further 190 Jobs in Scotland

Webhelp's Greenock Contact Centre.
Webhelp’s Greenock Contact Centre.

PRESS RELEASE: Webhelp, has announced plans to recruit up to a further 190 people across four sites in Scotland by the end of the year. This new recruitment drive comes on top of the 80 jobs announced for the Falkirk site last month and the 14 new positions in Rothesay created earlier this month. This latest demand is for customer service advisors and team leaders at Webhelp’s sites in Glasgow, Kilmarnock, Greenock and Dunoon. Continue reading Webhelp’s Expansion Continues with a Further 190 Jobs in Scotland

Xerox Expands Two Sets of Services to Help Large Enterprises Manage Customer Experience, Make Data-Driven Decisions

PRESS RELEASE: Xerox expanded its portfolio of Communication and Marketing Solutions, and enhanced its Document Transaction Processing Services. Both services help large enterprises better manage front- and back-end business processes and cut costs. These services deepen Xerox’s automation expertise and help enterprises move from paper to digital transactions. Continue reading Xerox Expands Two Sets of Services to Help Large Enterprises Manage Customer Experience, Make Data-Driven Decisions

Virginia Credit Union Taps Nuance Voice Biometrics to Bring “Voice ID” To Members for Fast and Secure Authentication

PRESS RELEASE: Nuance announced that Virginia Credit Union has launched its voice biometrics technology in the call center to authenticate members by the unique sound of their voice. The program, coined “VACU Voice ID” by the credit union, analyzes a member’s unique behavioral and physical voice characteristics to establish and confirm their identity when they call the credit union to conduct business, eliminating the need for frustrating PINs and passwords, and making the authentication process fast and secure. Continue reading Virginia Credit Union Taps Nuance Voice Biometrics to Bring “Voice ID” To Members for Fast and Secure Authentication

Have you been SIM swapped? The top five warning signs of mobile banking fraud

BLOG: Security around personal banking has rarely left the headlines in 2016; most recently Tesco Bank suffered a breach which saw 9,000 people lose sums of money from their accounts. This International Fraud Awareness Week, a mobile banking expert from Aspect Software has given his top five warning signs for SIM Swap fraud and mobile takeover. SIM Swap is a little-known and difficult to spot crime that is seeing an upward trend in the UK and other regions, including Africa. Continue reading Have you been SIM swapped? The top five warning signs of mobile banking fraud