Capita selected as strategic partner to deliver customer service transformation for mobilcom-debitel

PRESS RELEASE: Capita has been selected as strategic partner to deliver transformational customer services for mobilcom-debitel, with a seven-year contract expected to be valued at €230m (£197m). The partnership, key to supporting mobilcom-debitel’s digital lifestyle strategy and continued growth, is due to commence on 1 March 2017. Mobilcom-debitel is one of Germany’s largest mobile and internet services and telecoms products providers with a growing customer base. Continue reading Capita selected as strategic partner to deliver customer service transformation for mobilcom-debitel

98% of Customers Want Phone Numbers on Companies’ Homepages

PRESS RELEASE: In a study of 3000 customers across Europe by customer insight firm Qualtrics, 98% wanted companies to put their contact numbers on their home pages or within one click. 97% of customers said it is important to be able to trust organisations with their personal data and almost 70% said they would consider leaving an unresponsive company. Continue reading 98% of Customers Want Phone Numbers on Companies’ Homepages

Biglobe Selects BroadSoft BroadCloud and UC-One

BroadSoft announced that its BroadSoft BroadCloud® call control platform and BroadSoft UC-One® application have been selected by one of Japan’s largest Internet Service Providers, Biglobe, to provide mobile and premise-based unified communications services to its customers. The service, marketed under the name “Biglobe Phone Biz,” will be targeted at small and medium sized businesses throughout Japan. Continue reading Biglobe Selects BroadSoft BroadCloud and UC-One

MapR Introduces Machine Learning Powered Customer 360 Quick Start Solution

PRESS RELEASE: MapR Technologies announced the immediate availability of the MapR Customer 360 Quick Start Solution powered by the MapR Converged Data Platform. Using advanced, real-time analytics to deliver hyper-relevance at the point of sale, social interaction or ecommerce site, marketing organizations can engage with MapR data scientists to deploy the MapR Converged Data Platform on their road to digital transformation. Continue reading MapR Introduces Machine Learning Powered Customer 360 Quick Start Solution

TeleWare Achieves a Microsoft Silver Cloud Platform Competency

TeleWare announced it has achieved a silver Cloud Platform competency, demonstrating its ability to meet Microsoft Corp. customers’ evolving needs in today’s mobile-first, cloud-first world. To earn a Microsoft silver competency, partners must successfully demonstrate expertise through rigorous exams, culminating in Microsoft certifications. Continue reading TeleWare Achieves a Microsoft Silver Cloud Platform Competency

NICE Adaptive WFO is the Winner of the Technology Innovation Award for Contact Center Excellence from Leading Analyst Firm

PRESS RELEASE: NICE announced that it is the winner of the 2016 Technology Innovation Award for Contact Center Excellence. NICE was selected based upon its contributions and the extent to which it will help organizations innovate or enhance the productivity and outcomes of business or IT processes. Continue reading NICE Adaptive WFO is the Winner of the Technology Innovation Award for Contact Center Excellence from Leading Analyst Firm

Verint Named a Workforce Optimization Market Leader in New Research from DMG Consulting

PRESS RELEASE: Verint® announced its leadership across multiple categories in DMG Consulting LLC’s 2016 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2016, the research analyzes market share and performance of industry vendors during the first half of 2016. Continue reading Verint Named a Workforce Optimization Market Leader in New Research from DMG Consulting