Capita selected as strategic partner to deliver customer service transformation for mobilcom-debitel

PRESS RELEASE: Capita has been selected as strategic partner to deliver transformational customer services for mobilcom-debitel, with a seven-year contract expected to be valued at €230m (£197m). The partnership, key to supporting mobilcom-debitel’s digital lifestyle strategy and continued growth, is due to commence on 1 March 2017. Mobilcom-debitel is one of Germany’s largest mobile and internet services and telecoms products providers with a growing customer base. Continue reading Capita selected as strategic partner to deliver customer service transformation for mobilcom-debitel

98% of Customers Want Phone Numbers on Companies’ Homepages

PRESS RELEASE: In a study of 3000 customers across Europe by customer insight firm Qualtrics, 98% wanted companies to put their contact numbers on their home pages or within one click. 97% of customers said it is important to be able to trust organisations with their personal data and almost 70% said they would consider leaving an unresponsive company. Continue reading 98% of Customers Want Phone Numbers on Companies’ Homepages

Biglobe Selects BroadSoft BroadCloud and UC-One

BroadSoft announced that its BroadSoft BroadCloud® call control platform and BroadSoft UC-One® application have been selected by one of Japan’s largest Internet Service Providers, Biglobe, to provide mobile and premise-based unified communications services to its customers. The service, marketed under the name “Biglobe Phone Biz,” will be targeted at small and medium sized businesses throughout Japan. Continue reading Biglobe Selects BroadSoft BroadCloud and UC-One