NewVoiceMedia recognised in Gartner Magic Quadrant for Contact Centre as a Service*

tim-pickardGuest Post by NewVoiceMedia’s SVP Marketing Tim Pickard reveals why the vendor has been positioned by Gartner as a Challenger in this year’s Contact Centre as a Service Magic Quadrant, and how it is further evidence that customer experience has become the key business differentiator, as competition and consumer power continue to erode traditional product and price-based differentiation… Continue reading NewVoiceMedia recognised in Gartner Magic Quadrant for Contact Centre as a Service*

Avaya Scopia Helps German Healthcare Association Improve Patient Care and Speed Medical Team Collaboration

PRESS RELEASE: Providing emergency patient care in rural Europe can challenge any healthcare organisation. For St. Josef’s Hospital Weisbaden GmbH, a solution such as Avaya Scopia videoconferencing is a critical piece of the puzzle for coordinating care team and specialists across its three locations. Continue reading Avaya Scopia Helps German Healthcare Association Improve Patient Care and Speed Medical Team Collaboration

VTech Completes Acquisition of German-based Snom Technology AG

PRESS RELEASE: VTech Holdings Limited, the world’s leading manufacturer of cordless phones and a global leader in electronic learning products announced that the company has completed its acquisition of Snom Technology AG (Snom), the pioneer and a leading brand of professional and enterprise VoIP (Voice over Internet Protocol) telephones. Continue reading VTech Completes Acquisition of German-based Snom Technology AG