InvestorPlace Media Deploys Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: InvestorPlace Media, which operates an investing and financial news site, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence. InvestorPlace Media uses PureCloud Engage to support 12 customer service agents and supervisors, who receive around 600 calls per day at peak volume. Continue reading InvestorPlace Media Deploys Interactive Intelligence Customer Engagement Cloud Solution

Harley-Davidson NYC Taps Artificial Intelligence Platform “Albert”; Sees Record-Breaking Digital Advertising Results

PRESS RELEASE: Artificial intelligence is now driving ad campaigns, and Harley-Davidson NYC is just one of several Harley-Davidson franchises to team up with “Albert,” the new AI-driven marketing technology by Adgorithms, to execute self-driven digital advertising and marketing efforts. Continue reading Harley-Davidson NYC Taps Artificial Intelligence Platform “Albert”; Sees Record-Breaking Digital Advertising Results

Mitel Enhances the Reliability of Cloud-Based Business Communications and Collaboration Services

Mitel® announced MiCloud Edge, a new networking solution that increases the performance and reliability of business communications, while streamlining network management and providing three times the cost savings of a traditional WAN. Continue reading Mitel Enhances the Reliability of Cloud-Based Business Communications and Collaboration Services

Clickatell launches on demand customer care platform: Clickatell Touch

PRESS RELEASE: Clickatell unveiled Clickatell Touch™, to transform the entire customer service experience for companies and their customers by bringing one-touch, on-demand mobile customer service to enterprises everywhere. Clickatell Touch replaces outdated support methods with real-time communication and intelligent workflow automation that brings an end to the current call center experience of complicated phone trees and dropped calls. Continue reading Clickatell launches on demand customer care platform: Clickatell Touch

Yellow Pages signs 10-year IT outsourcing contract with CGI

PRESS RELEASE: Yellow Pages and CGI are pleased to announce a new 10-year IT outsourcing agreement valued at $160 million. Under the agreement, Yellow Pages will outsource some of its IT operating infrastructure and platform management to CGI. As a result, 119 IT positions from Yellow Pages will be transferred to CGI, the majority of which are located in Montreal. Continue reading Yellow Pages signs 10-year IT outsourcing contract with CGI