Sainsbury’s Bank opens new contact centre in Fife

Peter Griffiths, Chief Executive of Sainsbury's Bank, with Cllr Lesley Laird, Depute Leader and Executive Spokesperson Economy and Planning, Fife Council
Peter Griffiths, Chief Executive of Sainsbury’s Bank, with Cllr Lesley Laird, Depute Leader and Executive Spokesperson Economy and Planning, Fife Council

PRESS RELEASE: Sainsbury’s Bank today officially opened its new customer service contact centre, Caledonia House in Rosyth. This brings customer service in-house with the creation of the Bank’s first dedicated contact centre and follows the purchase by J Sainsbury plc of the Lloyds Banking Group (LBG) 50 per cent share of Sainsbury’s Bank in 2014. Continue reading Sainsbury’s Bank opens new contact centre in Fife

VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite

PRESS RELEASE: VoiceSage is launching new and innovative mapping and diary features. The extensions mean its award-winning customer engagement solutions will be more effective at supporting time-sensitive promotions, like the upcoming Black Friday shopping weekend. The new Appointment feature will make it easier for clients to offer consumers flexible mobile-delivered payment reminders, real-time delivery appointment data and time-based public service announcements. Continue reading VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite

Jive Communications Launches Cloud-Based Contact Centre

PRESS RELEASE: Jive Communications announced the launch of Jive Contact Center, a cloud-based technology that fully integrates with Jive Voice—the company’s Hosted PBX service. Jive Contact Center delivers a broad set of contact center features and valuable real-time reports to enable better management of call queues and incoming customer calls. Continue reading Jive Communications Launches Cloud-Based Contact Centre

St. Lucia Simplifies Government Communications and Reduces Costs with Avaya

PRESS RELEASE: Avaya announced that the Government of St. Lucia has implemented a full stack solution which enables the country to save as much as 25 percent of its previous communications budget. The solution, which includes networking, contact center and unified communications platforms and applications, simplifies management and administration while enabling better service to residents and vacationers. Continue reading St. Lucia Simplifies Government Communications and Reduces Costs with Avaya

Geoffrey excels at customer engagement, winning two innovation awards!

PRESS RELEASE: Geoffrey Insurance has two reasons to celebrate after its new customer videos won accolades at POST’s Digital Insurance Awards and the European Contact Centre and Customer Service Awards (ECCCSAs). The videos, launched in May, are the first of their kind in the industry and are delivered using Pitney Bowes technology. Continue reading Geoffrey excels at customer engagement, winning two innovation awards!