SHAG Community Life Foundation Deploys Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Senior Housing Assistance Group (SHAG) Community Life Foundation, an affordable senior housing provider in Washington, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. SHAG uses PureCloud Engage to support its customer service department, which staffs four agents who receive more than 7,000 calls per month. Continue reading SHAG Community Life Foundation Deploys Interactive Intelligence Customer Engagement Cloud Solution

Accenture and SAP Accelerate Delivery of Multi-Channel Customer Engagement Platform for Utilities to Sell New Revenue Generating Products

PRESS RELEASE: Accenture announced plans with SAP SE to accelerate the development of solutions, based on a digital customer engagement platform, for utility companies to engage with customers through virtually any channel, improving customer operations efficiency. Continue reading Accenture and SAP Accelerate Delivery of Multi-Channel Customer Engagement Platform for Utilities to Sell New Revenue Generating Products

5 Trends set to transform Call Centres in 2017 from Global Remote Services (GRS)

BLOG: 2016 has been a very exciting year for the call centre industry with new technologies changing the way we work. With Brexit and the digital era bringing so many new opportunities here is comment from leading industry analyst Peter Ryan and 5 trends that GRS believe will dominate in 2017. Continue reading 5 Trends set to transform Call Centres in 2017 from Global Remote Services (GRS)

RSVP Artists Launch At RSVP Manchester Media City

PRESS RELEASE: RSVP Media Response Ltd opened their Manchester branch in October, and is experiencing a fantastic welcome in the North. The unique call centre business stands alone due to the fact of only employing outstanding creative freelancers to staff and manage campaigns. Whilst already offering these actors flexibility to pursue their stage dreams, RSVP Manchester will now also be actively finding them work in the performing world. Continue reading RSVP Artists Launch At RSVP Manchester Media City