Three in Four Brits Snub Retailers with Slow Customer Service

PRESS RELEASE: Interactive Intelligence Group released research revealing that over three quarters of UK consumers (79 per cent) will use a different retailer if they don’t receive a timely response from customer service. Furthermore, over half (54 per cent) will share negative feedback online or via social media if they are unsatisfied. Continue reading Three in Four Brits Snub Retailers with Slow Customer Service

Customer service outsourcing spending key focus for UK businesses in 2016

PRESS RELEASE: The private sector dominated the UK outsourcing market in the first three quarters of 2016 amid an overall slowdown in activity, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) provider Arvato and industry analyst NelsonHall, found that businesses spent £3.18 billion on BPO and IT outsourcing in the period January to September, double the value of contracts agreed year-on-year. Continue reading Customer service outsourcing spending key focus for UK businesses in 2016

Handicare partners with CGI through transformational outsourcing agreement to drive its digital transformation

PRESS RELEASE: CGI is partnering with Handicare, a leading Swedish-based provider of lifting aids, operating in 30 countries worldwide, to modernize the company’s global IT environment and drive its digital transformation. Continue reading Handicare partners with CGI through transformational outsourcing agreement to drive its digital transformation