Enghouse Interactive Signs Partnership Deal with Technology Distributor, Exertis

Enabling it to expand its reach and scale its offering to the UK contact centre and communications marketplace, Enghouse Interactive today announced that it has signed a strategic partnership agreement with Exertis, one of the UK’s leading distributors of IT and Unified Communications solutions. Continue reading Enghouse Interactive Signs Partnership Deal with Technology Distributor, Exertis

KONE Selects Salesforce Service Cloud Lightning to Elevate its Customer Service

PRESS RELEASE: Salesforce announced that KONE — a global leader in the elevator and escalator industry — has selected Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for its customers worldwide. Used with its current deployment of Sales Cloud Lightning, Salesforce will become central to KONE’s service workforce, enabling the company to set a new standard for customer experience, responsiveness and quality. Continue reading KONE Selects Salesforce Service Cloud Lightning to Elevate its Customer Service

Noetica Wins Innovation in Contact Centre Technology Award

PRESS RELEASE: Noetica has been presented with the Innovation in Contact Centre Technology award, by the Corporate LiveWire Emerging Technology Awards. In 2016 the company introduced two ground-breaking innovations to the global contact centre industry with the launch of SmartBound™ and the Noetica Voice Platform (NVP™). Continue reading Noetica Wins Innovation in Contact Centre Technology Award

Global Launch of Alcatel-Lucent Enterprise Cloud-based Collaboration Platform

PRESS RELEASE: ALE, operating under the Alcatel-Lucent Enterprise brand announced availability of Alcatel-Lucent Rainbow™ , an innovative cloud-based relationship management platform that connects business users, business contacts and systems. With Rainbow, employees can be more collaborative and productive, reaching beyond corporate boundaries. Continue reading Global Launch of Alcatel-Lucent Enterprise Cloud-based Collaboration Platform

Lipigas Delivers Enhanced Interactive and Visual Mobile Self-Service Portal Using Joint Visual IVR Solution From Dialogic and Telectronic

PRESS RELEASE: Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced today that Lipigas, a leading Chilean liquefied petroleum gas (LPG) distributor and an expert in energy solutions with operations in Colombia and Peru, has deployed PowerVille™ Visual IVR from Dialogic to provide interactive service ordering, billing, and account information through a visually-enhanced self-service portal accessible through their customers’ smart phones or mobile devices. Continue reading Lipigas Delivers Enhanced Interactive and Visual Mobile Self-Service Portal Using Joint Visual IVR Solution From Dialogic and Telectronic