Lipigas Delivers Enhanced Interactive and Visual Mobile Self-Service Portal Using Joint Visual IVR Solution From Dialogic and Telectronic

PRESS RELEASE: Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced today that Lipigas, a leading Chilean liquefied petroleum gas (LPG) distributor and an expert in energy solutions with operations in Colombia and Peru, has deployed PowerVille™ Visual IVR from Dialogic to provide interactive service ordering, billing, and account information through a visually-enhanced self-service portal accessible through their customers’ smart phones or mobile devices. Continue reading Lipigas Delivers Enhanced Interactive and Visual Mobile Self-Service Portal Using Joint Visual IVR Solution From Dialogic and Telectronic

Three in Four Brits Snub Retailers with Slow Customer Service

PRESS RELEASE: Interactive Intelligence Group released research revealing that over three quarters of UK consumers (79 per cent) will use a different retailer if they don’t receive a timely response from customer service. Furthermore, over half (54 per cent) will share negative feedback online or via social media if they are unsatisfied. Continue reading Three in Four Brits Snub Retailers with Slow Customer Service

Customer service outsourcing spending key focus for UK businesses in 2016

PRESS RELEASE: The private sector dominated the UK outsourcing market in the first three quarters of 2016 amid an overall slowdown in activity, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) provider Arvato and industry analyst NelsonHall, found that businesses spent £3.18 billion on BPO and IT outsourcing in the period January to September, double the value of contracts agreed year-on-year. Continue reading Customer service outsourcing spending key focus for UK businesses in 2016