Handicare partners with CGI through transformational outsourcing agreement to drive its digital transformation

PRESS RELEASE: CGI is partnering with Handicare, a leading Swedish-based provider of lifting aids, operating in 30 countries worldwide, to modernize the company’s global IT environment and drive its digital transformation. Continue reading Handicare partners with CGI through transformational outsourcing agreement to drive its digital transformation

The Forecasting “Easy Button”

BLOG: By Ric Kosiba, Vice President, Interactions Decisions Group at Interactive Intelligence… Forecasting, we are always told (and I’ve said so myself), is an art, informed by science. As artsy as we like to think about it, there are still some fairly common and rigorous processes associated with getting our “canvas” ready. In general, there are a few steps all of us contact centre planners perform. Continue reading The Forecasting “Easy Button”

alldayPA responds to rise in business mobile use with £250K app launch

PRESS RELEASE: alldayPA – the UK’s leading telephone answering service for SMEs and entrepreneurs – has enhanced its offering with the launch of an app, following extensive market research and client feedback. This latest development in its state-of-the-art telecoms technology tracks all incoming calls, provides up-to-the-minute data on clients’ costs and sends instant notifications of inbound messages. Continue reading alldayPA responds to rise in business mobile use with £250K app launch

AVANT Signs Partner Agreement with Interactive Intelligence to Offer Customer Engagement Cloud Solution

PRESS RELEASE: AVANT has signed a partner agreement with Interactive Intelligence, a global leader of software and cloud services for customer engagement, communications and collaboration. As a master agent, AVANT can now offer its partners the Interactive Intelligence customer engagement cloud solution, PureCloud Engage℠. Continue reading AVANT Signs Partner Agreement with Interactive Intelligence to Offer Customer Engagement Cloud Solution

Avaya Partners with China’s Tencent Cloud to Offer Cloud-Based Services to Enterprises

PRESS RELEASE: Avaya announced it has signed a strategic agreement with Tencent Cloud, a leading global cloud service provider, to help enterprise customers launch cloud-based communications services. The two companies will create a communications cloud ecosystem, combining Avaya’s strengths in contact center and unified communications solutions and services with Tencent’s social communications and broadcast technologies. Continue reading Avaya Partners with China’s Tencent Cloud to Offer Cloud-Based Services to Enterprises

Avaya Japan Partners with LINE on Contact Center Solution

PRESS RELEASE: Avaya Japan announced that it has partnered with LINE Corporation on a contact center solution that will integrate LINE’s chat feature with Avaya’s contact center solution. Businesses that operate a contact center will be able to add the LINE chat capability as a channel for customer inquiries and to centrally manage communications. Continue reading Avaya Japan Partners with LINE on Contact Center Solution

SHAG Community Life Foundation Deploys Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Senior Housing Assistance Group (SHAG) Community Life Foundation, an affordable senior housing provider in Washington, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. SHAG uses PureCloud Engage to support its customer service department, which staffs four agents who receive more than 7,000 calls per month. Continue reading SHAG Community Life Foundation Deploys Interactive Intelligence Customer Engagement Cloud Solution