Customer service outsourcing spending key focus for UK businesses in 2016

PRESS RELEASE: The private sector dominated the UK outsourcing market in the first three quarters of 2016 amid an overall slowdown in activity, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) provider Arvato and industry analyst NelsonHall, found that businesses spent £3.18 billion on BPO and IT outsourcing in the period January to September, double the value of contracts agreed year-on-year. Continue reading Customer service outsourcing spending key focus for UK businesses in 2016

Handicare partners with CGI through transformational outsourcing agreement to drive its digital transformation

PRESS RELEASE: CGI is partnering with Handicare, a leading Swedish-based provider of lifting aids, operating in 30 countries worldwide, to modernize the company’s global IT environment and drive its digital transformation. Continue reading Handicare partners with CGI through transformational outsourcing agreement to drive its digital transformation

The Forecasting “Easy Button”

BLOG: By Ric Kosiba, Vice President, Interactions Decisions Group at Interactive Intelligence… Forecasting, we are always told (and I’ve said so myself), is an art, informed by science. As artsy as we like to think about it, there are still some fairly common and rigorous processes associated with getting our “canvas” ready. In general, there are a few steps all of us contact centre planners perform. Continue reading The Forecasting “Easy Button”

alldayPA responds to rise in business mobile use with £250K app launch

PRESS RELEASE: alldayPA – the UK’s leading telephone answering service for SMEs and entrepreneurs – has enhanced its offering with the launch of an app, following extensive market research and client feedback. This latest development in its state-of-the-art telecoms technology tracks all incoming calls, provides up-to-the-minute data on clients’ costs and sends instant notifications of inbound messages. Continue reading alldayPA responds to rise in business mobile use with £250K app launch

AVANT Signs Partner Agreement with Interactive Intelligence to Offer Customer Engagement Cloud Solution

PRESS RELEASE: AVANT has signed a partner agreement with Interactive Intelligence, a global leader of software and cloud services for customer engagement, communications and collaboration. As a master agent, AVANT can now offer its partners the Interactive Intelligence customer engagement cloud solution, PureCloud Engage℠. Continue reading AVANT Signs Partner Agreement with Interactive Intelligence to Offer Customer Engagement Cloud Solution