Datametrix Selects Enghouse Interactive for Contact Center as a Service

Enghouse Interactive announced that systems integrator and network solutions provider, Datametrix, a wholly-owned subsidiary of Telenor Group, has selected Enghouse Interactive Contact Center: Service Provider (CCSP) as the platform for its new contact center as-a-service (CCaaS) offering. Continue reading Datametrix Selects Enghouse Interactive for Contact Center as a Service

Verint Awarded Multiple Honors for Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® announced that its Customer Engagement Optimization™ portfolio has received a series of industry awards. These honors reinforce the growing importance and impact of solutions that help enhance customer and employee engagement, heighten loyalty and experiences, improve efficiency and reduce risk. Continue reading Verint Awarded Multiple Honors for Customer Engagement Optimization Solutions

Consumers Happy to Interact with Brands on Mobile Messaging Apps such as Facebook Messenger finds new study

PRESS RELEASE: 53% of people in the UK and France who use mobile messaging apps such as Facebook Messenger and WhatsApp has interacted with a company via mobile messaging, or is open to doing so as long as they can block brands they are not interested in according to new research. In fact, only 28% of messaging users across the two countries said they are not interested in interacting with companies over this channel. Continue reading Consumers Happy to Interact with Brands on Mobile Messaging Apps such as Facebook Messenger finds new study

Empereon Marketing plans rapid growth with Contact Center as a Service and MPLS solutions from Windstream

500px-Windstream_Communications.svgWindstream announced that leading contact center solutions provider Empereon Marketing has selected Windstream to provide highly reliable, scalable and cost effective Contact Center as a Service (CCaaS) and MPLS transport solutions. Continue reading Empereon Marketing plans rapid growth with Contact Center as a Service and MPLS solutions from Windstream

King Abdullah Medical City Transforms the Patient Experience with Avaya Technology

PRESS RELEASE: Avaya announced that it has been awarded a contract by King Abdullah Medical City (KAMC), a leading referral specialist hospital in Saudi Arabia, to deliver unified communications and contact centre solutions. This solution is designed to enhance the healthcare experience at KAMC for patients, and improve collaboration and communication channels for teams in emergency and non-emergency medical cases. Continue reading King Abdullah Medical City Transforms the Patient Experience with Avaya Technology