44% of American consumers say they prefer chatbots for customer service according to new Aspect Software research

PRESS RELEASE: According to new research from the 2016 Aspect Consumer Experience Index, the desire for automated interaction is real. 44 per cent of the respondents to the company’s annual survey said that if a company could get it right they would prefer to use a chatbot or an automated assistant for customer service interaction, up 4 points from the 2015 survey. Continue reading 44% of American consumers say they prefer chatbots for customer service according to new Aspect Software research

Verint Brings Holistic Approach to Social Media Management

PRESS RELEASE: Verint® Systems announced enhancements to its Social Engagement™ solution. The software supports an integrated multi-departmental approach for managing and enriching customers’ social interactions. While many organizations have embraced social media as a marketing and promotion channel, customers are increasingly using it to request service as well. Continue reading Verint Brings Holistic Approach to Social Media Management

Trustpilot transforms into cloud-first enterprise with Fuze

PRESS RELEASE: Fuze announces a new contract with Trustpilot, the global online reviews platform, to deliver its business communication platform as an integral stage in its cloud transformation program. The Fuze Unified Communications as a Service (UCaaS) platform will integrate all voice, video, messaging, and collaboration for Trustpilot employees worldwide, accessible via a desktop or mobile app. Continue reading Trustpilot transforms into cloud-first enterprise with Fuze