Webhelp Partners with Recast.AI to Develop ChatBot and AI Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities. The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to drive forward the customer experience industry. Continue reading Webhelp Partners with Recast.AI to Develop ChatBot and AI Offering

Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics

Noble Systems, a global leader in omnichannel contact centre technology solutions, are pleased to announce that permanent tsb have made the commitment to focus on enhancing controls within their contact centre and provide superior customer service with Noble’s Composer Real-Time Speech Analytics (RTSA). Continue reading Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics

Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience

PRESS RELEASE: NICE announced that Swisscom, Switzerland’s leading telecom company, has introduced NICE Real-Time Authentication into its contact centre to provide over six million customers a faster and more secure experience. By using the NICE solution, Swisscom reduces the time it takes to confirm its customers’ identity by an average of 22 seconds. Continue reading Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience

Ebury boosts sales performance with NewVoiceMedia’s inside sales platform

NewVoiceMedia announced that Ebury has transformed its business with NewVoiceMedia’s inside sales platform. Ebury is a rapidly expanding FinTech company with sales doubling year on year. A trusted partner for SMEs, Ebury provides lending, currency and payment solutions to over 12,000 clients worldwide and employs more than 350 people across five European offices. Continue reading Ebury boosts sales performance with NewVoiceMedia’s inside sales platform

Semafone wins new US contracts totalling $7.5 million

PRESS RELEASE: Semafone has reported three new client wins in North America worth $7.5 million, only six months after opening its headquarters in Boston. The company’s substantial investment in its North American operations has contributed significantly to Semafone’s 30 per cent growth in its customer base worldwide. Continue reading Semafone wins new US contracts totalling $7.5 million

Dubai Government Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

PRESS RELEASE: Altitude Software and Emirates Real Estate Solutions (ERES), the technology arm of Dubai Land Department (DLD), today announced the complete roll-out of the Altitude uCI solution at DLD contact centre, to ensure excellence in customer care delivery. Continue reading Dubai Government Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

Avaya Solutions Help Leading Medical Supplier Expand Customer Service and Sales

PRESS RELEASE: When the largest supplier of disposable medical products gets a call from a customer for supplies, rapid response and delivery is mission-critical. When Byram Healthcare needs the reliability and capacity to efficiently manage approximately 300,000 calls per month, the company looks to Avaya for its highly demanding environment. Continue reading Avaya Solutions Help Leading Medical Supplier Expand Customer Service and Sales

Red Box Introduces New Functionality to provide Additional Compliance Assurance

Red Box Recorders has introduced new functionality designed to provide an additional level of assurance for financial organisations required to meet the increasingly stringent call recording regulations, such as MiFID II and MAR. ‘Quality of Recording (QoR)’ provides real-time analysis of audio calls to ensure that recordings have been successfully captured and are of a sufficient audio standard to facilitate future analysis when regulatory or dispute investigations occur. Continue reading Red Box Introduces New Functionality to provide Additional Compliance Assurance

Five9 Selected as Premier Telephony Partner of Zendesk to Deliver State-of-the-Art Customer Experience for Enterprises

PRESS RELEASE: Five9 has been named a Premier Telephony Partner of Zendesk. The expanded partnership combines the leading cloud contact center solution provided by Five9 with the advanced customer service platform provided by Zendesk. The joint solution allows enterprises to have personalized interactions with their customers, helping build strong customer relationships. Continue reading Five9 Selected as Premier Telephony Partner of Zendesk to Deliver State-of-the-Art Customer Experience for Enterprises

ShoreTel Teams with StarLeaf to Offer Video Collaboration for Cloud Users

PRESS RELEASE: To address the growing demand for UCaaS and video collaboration, ShoreTel® and StarLeaf announced they have worked together to integrate video collaboration for multiple users with ShoreTel Connect™ CLOUD. StarLeaf is a global service provider with a platform that delivers secure and reliable video conferencing services. Continue reading ShoreTel Teams with StarLeaf to Offer Video Collaboration for Cloud Users