Webhelp Partners with Recast.AI to Develop ChatBot and AI Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities. The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to drive forward the customer experience industry. Continue reading Webhelp Partners with Recast.AI to Develop ChatBot and AI Offering

Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics

Noble Systems, a global leader in omnichannel contact centre technology solutions, are pleased to announce that permanent tsb have made the commitment to focus on enhancing controls within their contact centre and provide superior customer service with Noble’s Composer Real-Time Speech Analytics (RTSA). Continue reading Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics

Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience

PRESS RELEASE: NICE announced that Swisscom, Switzerland’s leading telecom company, has introduced NICE Real-Time Authentication into its contact centre to provide over six million customers a faster and more secure experience. By using the NICE solution, Swisscom reduces the time it takes to confirm its customers’ identity by an average of 22 seconds. Continue reading Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience

Ebury boosts sales performance with NewVoiceMedia’s inside sales platform

NewVoiceMedia announced that Ebury has transformed its business with NewVoiceMedia’s inside sales platform. Ebury is a rapidly expanding FinTech company with sales doubling year on year. A trusted partner for SMEs, Ebury provides lending, currency and payment solutions to over 12,000 clients worldwide and employs more than 350 people across five European offices. Continue reading Ebury boosts sales performance with NewVoiceMedia’s inside sales platform

Semafone wins new US contracts totalling $7.5 million

PRESS RELEASE: Semafone has reported three new client wins in North America worth $7.5 million, only six months after opening its headquarters in Boston. The company’s substantial investment in its North American operations has contributed significantly to Semafone’s 30 per cent growth in its customer base worldwide. Continue reading Semafone wins new US contracts totalling $7.5 million