Teleperformance completes multi-million pound investment in Gateshead

PRESS RELEASE: Teleperformance announced it has reopened its Gateshead operations centre after a multi-million pound refurbishment. The eight month project has created a state-of-the art work place for clients and employees at Tyne River House, which has been at the heart of its UK contact centre operations in the North East since 2002. Continue reading Teleperformance completes multi-million pound investment in Gateshead

RingCentral Global office Adopted by Nearly 400 Multinational Enterprises

PRESS RELEASE: RingCentral announced that it marks 2016 with the successful expansion of RingCentral Global Office to a total of 30 countries, and the adoption of its global offering by nearly 400 enterprises. This more than doubles the number of Global Office customers from the first half of 2016. Continue reading RingCentral Global office Adopted by Nearly 400 Multinational Enterprises

Marchex and [24]7 Partnership Delivers Digital Marketing Automation for Inbound Call Campaigns

Marchex, a mobile advertising analytics company, and [24]7, a global leader in customer engagement solutions, announced a strategic partnership designed to maximize media efficiency for digital advertising campaigns that drive sales through inbound phone calls. The partnership allows marketers to tie offline outcomes, including incoming phone calls, to every digital media asset, including paid search, Web sites and chat. Continue reading Marchex and [24]7 Partnership Delivers Digital Marketing Automation for Inbound Call Campaigns

Upstream Works Introduces New Software to Help Contact Centers Realize the Connected Digital Customer Experience

PRESS RELEASE: Upstream Works announces the availability of Version 2.7 of its signature software, Upstream Works for Finesse (UWF). This latest release empowers agents to have more visibility and control over interactions with customers and improves process and operational efficiencies, resulting in more effective and personalized customer engagements. Continue reading Upstream Works Introduces New Software to Help Contact Centers Realize the Connected Digital Customer Experience

Peak UpTime Adds TelStrat’s Engage WFO SaaS™ for Call Recording and Workforce Optimization to their Peak Elevate Cloud Managed Services

PRESS RELEASE: Peak UpTime and TelStrat announced that they are partnering to provide comprehensive call recording and workforce optimization solutions through Peak UpTime’s Cloud Managed Services known as Peak Elevate. Continue reading Peak UpTime Adds TelStrat’s Engage WFO SaaS™ for Call Recording and Workforce Optimization to their Peak Elevate Cloud Managed Services