BLOG: Personalisation has been a much talked about theme in retail in recent years and continues to be the stated aim of marketing and ecommerce professionals. But huge volumes of customer data and a lack of expertise in insight and analytics is leading many retailers to fall at the first hurdle, warns leading global customer experience outsourcer, Webhelp. Continue reading Are UK Retailers Ready to Get Personal?
PRESS RELEASE: Based on new research , UK customers are likely to find themselves dealing with contact centre agents who are untrained to service with their requests. The research, commissioned by outsourced contact centre specialists Kura in partnership with the CCA (Contact Centre Association), set out to understand where businesses were positioned today and their ambitions for the future. Continue reading New research from the CCA reveals agent training is falling behind customer expectations
PRESS RELEASE: 2016 has been unforgettable and a banner year for some. It was the year that Theresa May became Britain’s second female Prime Minister. The year that astronaut Tim Peake carried out the first spacewalk by a Briton. And, despite starting the season with odds of 5,000/1, Leicester City stunned the world by winning the Premier League title for the first time. Continue reading Aspect Software predicts the top four customer service trends in 2017
PRESS RELEASE: Altitude and Panda Security announced a new strategic partnership. This partnership will combine Altitude and Panda expertise, solutions and services to maximize and optimize the prevention of data leakage in the contact centre. Continue reading Altitude and Panda Security Partner to Secure Information in the Contact Center
PRESS RELEASE: Cyara has been awarded 2016 Frost & Sullivan Australia Customer Interaction Management Platform Testing Vendor of the Year. The announcement was made during Frost & Sullivan’s annual Australian awards banquet on December 8th, 2016, in Sydney. Continue reading Cyara Wins Vendor of the Year for Customer Interaction Management Testing Platform