Nuance Announces Nina ID 2.0, Making Nina the First Virtual Assistant with Integrated Multi-factor Biometrics Security

PRESS RELEASE: Nuance announced Nina ID 2.0, which adds integrated multi-factor authentication to the Nina Virtual Assistant for customer service. Introduced in 2012, Nina ID was the first virtual assistant for mobile customer service with integrated voice biometrics, and quickly expanded to support virtual assistant-powered customer service on web sites, within messaging apps and even via SMS. Continue reading Nuance Announces Nina ID 2.0, Making Nina the First Virtual Assistant with Integrated Multi-factor Biometrics Security

Q&A with Reuben Singh, CEO of alldayPA

reuben-singh-3Q&A with Reuben Singh, CEO of alldayPA. Reuben is the CEO of phone answering service alldayPA, which is based in Salford. The company has 23,000 clients, ranging from lawyers, accountants, and professional services firms through to vets, doctors and e-commerce companies. He has held several government positions, including British Ambassador for Entrepreneurship and member of the Small Business Council. Continue reading Q&A with Reuben Singh, CEO of alldayPA

Bright Pattern Contact Center Integration With Zendesk Simplifies Omnichannel

PRESS RELEASE: Bright Pattern’s customers rave over the Bright Pattern and Zendesk CRM integration and call it the most flexible and customizable Zendesk integration in the contact center market. The integration, available on Zendesk Marketplace since Q2 2015, continues to impress customers and help them reach their goals. Continue reading Bright Pattern Contact Center Integration With Zendesk Simplifies Omnichannel

Unify Resolves to Help Businesses Stay Human, Engaged and Productive in the Digital World in 2017

PRESS RELEASE: As the year draws to a close and preparations for the New Year and new business opportunities begin, Unify, the Atos brand for communications software and services, today shared seven resolutions for 2017 to help organizations of all sizes realize the potential of their employees’ productivity and creativity in today’s increasingly mobile and virtual business environments. Continue reading Unify Resolves to Help Businesses Stay Human, Engaged and Productive in the Digital World in 2017