New Study Finds Generation Z Will Bring Balance to the Workforce

PRESS RELEASE: 8×8 released a new study that highlights how Generation (Gen) Z, which will enter the workforce in earnest in 2017, will change the workplace, especially as it relates to business communications. The report, titled, “Rogue One: How Generation Z is Going to Bring Balance to the (work)Force,” surveyed full- and part-time employed Gen Z, millennial and Gen X workers, and found that the work preferences of Gen Z, in many ways, align more closely with Gen X than millennials. Continue reading New Study Finds Generation Z Will Bring Balance to the Workforce

AMC Technology Announces Contact Canvas Is Lightning Ready and Available on the Salesforce AppExchange

PRESS RELEASE: AMC Technology announced that Contact Canvas, an app that increases contact center agent efficiency and improves overall customer service, is now Lightning Ready, meaning it works with the Salesforce Lightning Experience, a reimagined and modern CRM user experience for every device. Continue reading AMC Technology Announces Contact Canvas Is Lightning Ready and Available on the Salesforce AppExchange

Verint Announces UK Customer Awards at Annual Engage Conference

PRESS RELEASE: Verint® celebrated its customers across the UK region and announced six organisations that have been awarded for excellence in customer and employee engagement, workforce optimisation and more. The awards were presented during last week’s Verint Engage™ UK Customer Conference at The Savoy in London. Continue reading Verint Announces UK Customer Awards at Annual Engage Conference