Consumers Happy to Interact with Brands on Mobile Messaging Apps such as Facebook Messenger finds new study

PRESS RELEASE: 53% of people in the UK and France who use mobile messaging apps such as Facebook Messenger and WhatsApp has interacted with a company via mobile messaging, or is open to doing so as long as they can block brands they are not interested in according to new research. In fact, only 28% of messaging users across the two countries said they are not interested in interacting with companies over this channel. Continue reading Consumers Happy to Interact with Brands on Mobile Messaging Apps such as Facebook Messenger finds new study

Empereon Marketing plans rapid growth with Contact Center as a Service and MPLS solutions from Windstream

500px-Windstream_Communications.svgWindstream announced that leading contact center solutions provider Empereon Marketing has selected Windstream to provide highly reliable, scalable and cost effective Contact Center as a Service (CCaaS) and MPLS transport solutions. Continue reading Empereon Marketing plans rapid growth with Contact Center as a Service and MPLS solutions from Windstream

King Abdullah Medical City Transforms the Patient Experience with Avaya Technology

PRESS RELEASE: Avaya announced that it has been awarded a contract by King Abdullah Medical City (KAMC), a leading referral specialist hospital in Saudi Arabia, to deliver unified communications and contact centre solutions. This solution is designed to enhance the healthcare experience at KAMC for patients, and improve collaboration and communication channels for teams in emergency and non-emergency medical cases. Continue reading King Abdullah Medical City Transforms the Patient Experience with Avaya Technology

VoiceSage Releases Hi-Tech Product Roadmap

PRESS RELEASE: Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its product plans for 2017 – and beyond. Chatbots use an automated front end that appears human, allowing brands to nimbly supplement contact centre resource, saving costs by rationalising resources so that agents can move on to more complex higher value calls, as well as achieving a much higher level of control of messaging and tracking of service history, on a 24×7 basis. Chatbot support will be available end of Q2 2017. Continue reading VoiceSage Releases Hi-Tech Product Roadmap

NICE is Recognized With 2017 Product Line Strategy Leadership Award for Contact Centers in North America

PRESS RELEASE: NICE announced that it has received Frost & Sullivan’s 2017 Product Line Strategy Leadership Award for Contact Centers in North America. The award recognizes the extent to which NICE’s product line meets customer demands, the overall impact on customer value, and its market share leadership. Continue reading NICE is Recognized With 2017 Product Line Strategy Leadership Award for Contact Centers in North America

Mitel Signs Definitive Agreement to Divest Mobile Business

Mitel® announced that it has entered into a definitive agreement to divest its mobile division to the parent company of Xura, Inc. for $350 million in cash, a $35 million non-interest bearing promissory note and an equity interest in Sierra Private Investments L.P., the limited partnership that will own both Xura and the mobile division. Continue reading Mitel Signs Definitive Agreement to Divest Mobile Business