PRESS RELEASE: Verint® announced that its Customer Engagement Optimization™ portfolio has received a series of industry awards. These honors reinforce the growing importance and impact of solutions that help enhance customer and employee engagement, heighten loyalty and experiences, improve efficiency and reduce risk.
Saddletree Research’s Kachina Award
Sponsored by Saddletree Research, the First Annual Kachina Awards named Verint Customer Analytics™ the winner in its “Innovation in Analytics” category. The solution set—which includes speech analytics, text analytics, enterprise feedback management and engagement analytics—helps organizations analyze and act on customer interactions, feedback and journeys across channels; interpret them in the context of business objectives; and respond more effectively to customer, business and market demands.
Ventana Research’s Technology Innovation Award
Verint’s Telligent Community™ solution received a “finalist” honor in the Ventana Research 2016 Technology Innovation Awards. Evaluations reviewed the platform’s approach; how it supports people, processes, information and technology; and the business impact and value it delivers. Telligent Community provides a complete platform for customer and employee collaboration, and helps organizations gain valuable insight into social customer service, digital marketing and employee engagement.
KMWorld’s Trend-Setting Products
Verint Customer Engagement Optimization was named a “Trend-Setting Product” in KMWorld. Evaluation criteria included usefulness, scalability and level of innovation. Using the Customer Engagement Optimization portfolio, organizations can benefit from improvements in workforce performance, operational efficiency, service processes, interaction quality and customer behavior.
TMC’s Communications Solutions Product of the Year Award
Communications Solutions recognized Verint Back-Office Workforce Optimization™ in its most recent Product of the Year Awards. This annual program recognizes exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last 12 months. The Verint back-office WFO solution is designed to provide unprecedented visibility into employee behavior and work processing, improve employee productivity and effectiveness, and increase accuracy and processing compliance.