VoiceSage Releases Hi-Tech Product Roadmap

PRESS RELEASE: Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its product plans for 2017 – and beyond. Chatbots use an automated front end that appears human, allowing brands to nimbly supplement contact centre resource, saving costs by rationalising resources so that agents can move on to more complex higher value calls, as well as achieving a much higher level of control of messaging and tracking of service history, on a 24×7 basis. Chatbot support will be available end of Q2 2017. Continue reading VoiceSage Releases Hi-Tech Product Roadmap

NICE is Recognized With 2017 Product Line Strategy Leadership Award for Contact Centers in North America

PRESS RELEASE: NICE announced that it has received Frost & Sullivan’s 2017 Product Line Strategy Leadership Award for Contact Centers in North America. The award recognizes the extent to which NICE’s product line meets customer demands, the overall impact on customer value, and its market share leadership. Continue reading NICE is Recognized With 2017 Product Line Strategy Leadership Award for Contact Centers in North America

Mitel Signs Definitive Agreement to Divest Mobile Business

Mitel® announced that it has entered into a definitive agreement to divest its mobile division to the parent company of Xura, Inc. for $350 million in cash, a $35 million non-interest bearing promissory note and an equity interest in Sierra Private Investments L.P., the limited partnership that will own both Xura and the mobile division. Continue reading Mitel Signs Definitive Agreement to Divest Mobile Business

Leading UK Fashion Retailer Extends Partnership with NICE to Improve Customer Experience

PRESS RELEASE: NICE announced that N Brown Group, a leading online fashion retailer, is expanding its implementation of NICE’s Total Voice of the Customer solution to improve the quality of its customer experience insights. This is part of a robust customer-centric initiative throughout the organisation. N Brown Group, whose brands include JD Williams, Simply Be and Jacamo, is focusing its efforts on improving the customer experience at several key stages along the customer journey, including frontline customer service, product and delivery. Continue reading Leading UK Fashion Retailer Extends Partnership with NICE to Improve Customer Experience