Bluecrest health screening to boost customer service through cloud communications

PRESS RELEASE: Bluecrest Health Screening is introducing cloud-based communications technology to improve the service for its customers. Adopting 8×8’s Virtual Contact Centre and Quality Management solutions will give the company’s customer service agents the tools to provide an excellent experience at every stage of an interaction. Continue reading Bluecrest health screening to boost customer service through cloud communications

NICE Speech and Desktop Analytics Help Orange Poland Transform its Customer Service

PRESS RELEASE: NICE announced that NICE speech and desktop analytics solutions, as well as Real Time Process Optimization, have been recently implemented by telecommunications provider Orange Poland to improve its contact center and back office productivity. Within three months of implementation, the operator reported more effective agent coaching, better customer service, as well as expected cost savings. Continue reading NICE Speech and Desktop Analytics Help Orange Poland Transform its Customer Service

Valutrades drives time and cost savings with UC platform from VIA

PRESS RELEASE: VIA has secured a contract to design and deploy a bespoke unified communications (UC) solution for Valutrades Limited, the Forex and CFD broker. The platform will seamlessly integrate with the financial organisation’s CRM in a move designed to achieve significant cost savings by reducing the time it takes to make calls. Continue reading Valutrades drives time and cost savings with UC platform from VIA

North Wales Police Entrusts Hexagon Safety & Infrastructure and Frequentis with Joint Communications Centre Systems Upgrade

PRESS RELEASE: North Wales Police, a customer of Hexagon Safety & Infrastructure and Frequentis for more than a decade, has contracted with Hexagon to upgrade the existing Frequentis 3020 Integrated Communication Control System (ICCS) to the Frequentis 3020 LifeX software platform and provide associated integration to Hexagon’s Intergraph Computer-Aided Dispatch (I/CAD) incident management and dispatch system. Continue reading North Wales Police Entrusts Hexagon Safety & Infrastructure and Frequentis with Joint Communications Centre Systems Upgrade

Prominent Health Solutions Company Transforms Customer Experiences by Moving to inContact Customer Interaction Cloud

PRESS RELEASE: inContact, a NICE company announced that an innovative health solutions company is migrating 800 contact center agents to inContact Customer Interaction Cloud. The company – which specializes in delivering solutions that make quality health care more available, affordable and personally relevant for everyone – will use inContact cloud software to increase agent efficiency and customer satisfaction. Continue reading Prominent Health Solutions Company Transforms Customer Experiences by Moving to inContact Customer Interaction Cloud

Interoute crowned Anglian Water’s champion supplier for customer service improvement initiatives

PRESS RELEASE: Interoute has been awarded for its contribution to Anglian Water’s Service Incentive Mechanism (SIM) programme in this year’s Anglian Water Supplier Awards. The SIM, set by industry regulator Ofwat, measures the quality of service provided by companies to their household customers, awarding a score out of 100. Interoute accepted the award for its Web Callback and CLI Lookup solutions at a ceremony in Newmarket on the 1st December. Continue reading Interoute crowned Anglian Water’s champion supplier for customer service improvement initiatives

Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market

PRESS RELEASE: Based on its recent analysis of the hosted/cloud automatic call distribution (ACD) and workforce optimization (WFO) market, Frost & Sullivan recognizes inContact with the 2016 North American Frost & Sullivan Award for Market Leadership in the Hosted/Cloud ACD and WFO markets. Continue reading Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market

Conduent Completes Separation from Xerox, Launches as Business Process Services Leader with $6.7 Billion in Annual Revenue

PRESS RELEASE: Conduent Incorporated has completed its separation from Xerox and is now an independent public company trading on the New York Stock Exchange. Conduent debuts as the world’s largest pure-play business process services leader with approximately $6.7 billion in annual revenue, a portfolio of differentiated offerings and a vision focused on technology and innovation to advance the client and constituent experience. Continue reading Conduent Completes Separation from Xerox, Launches as Business Process Services Leader with $6.7 Billion in Annual Revenue