Grosvenor secures two-year contract extension with Scottish Power

PRESS RELEASE: Scottish Power, one of the UK’s leading providers of gas and electricity across the UK, has extended its contract with Grosvenor Services, a part of Echo Managed Services, in the provision of ethical and fair debt collection for its customers, for an additional two years. The pair have been working together for over a decade to face key debt management challenges such as ensuring compliance with FCA and CSA regulations and balancing maximising returns against the fair treatment of customers. Continue reading Grosvenor secures two-year contract extension with Scottish Power

CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® announced that CreditEase—a leading FinTech company in China, specializing in small business and consumer lending as well as wealth management for high net worth and mass affluent investors—is leveraging Verint Speech Analytics™, along with Call Recording™ and Quality Management™, to support the transformation of its customer engagement platform. Continue reading CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions

Questmark and Yealink Announce Video Conferencing Partnership in the UK

PRESS RELEASE: Questmark are very excited to announce their new partnership with Yealink, the global leading unified communication (UC) terminal solution provider. As a highly accredited, skilled and innovative reseller of videoconferencing, and now a certified partner of Yealink, Questmark are able to offer all future and existing clients the latest hardware for all of their conferencing and meeting needs, ranging from desktop video phones to large executive boardroom systems. Continue reading Questmark and Yealink Announce Video Conferencing Partnership in the UK

LiveOps Appoints New CEO to Lead Contact Center BPO Business

PRESS RELEASE: LiveOps is pleased to announce that Keith Leimbach has been appointed to the role of chief executive officer. LiveOps selected a proven leader adept at building teams and gaining new business in the business process outsourcing (BPO) industry. Leimbach’s proven history leading profitable growth in the services business area combined with the value he places on culture makes him an ideal fit for LiveOps. Continue reading LiveOps Appoints New CEO to Lead Contact Center BPO Business