Insurance giant targets significant savings through Speech Analytics project

PRESS RELEASE: BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy Speech Analytics solution across BGL’s UK contact centres employing some 1,300 people. Sabio worked with BGL to implement Verint® Systems’ Speech Analytics™ software in an initial project focused on servicing the company’s insurance book customers. Continue reading Insurance giant targets significant savings through Speech Analytics project

Ideal Signs Reseller Agreement to Offer Genesys Interactive Intelligence Customer Engagement and Employee Collaboration Cloud Solution

PRESS RELEASE: Genesys®* and Ideal have signed a reseller agreement. Under the terms of the agreement, Ideal can now market, sell and support PureCloud by Genesys, a unified, all-in-one customer engagement and employee collaboration cloud solution to its customers across the U.K. PureCloud by Genesys gives organisations of all types and sizes a flexible, open and feature-rich cloud solution. Month-to-month, pay-as-you-go subscription terms make it a cost-effective, low risk offering. Continue reading Ideal Signs Reseller Agreement to Offer Genesys Interactive Intelligence Customer Engagement and Employee Collaboration Cloud Solution

VanillaSoft Now Offers SMS Text Feature to Increase Lead Engagement Opportunities

PRESS RELEASE: VanillaSoft, an award-winning provider of queue-based lead management and appointment setting software for Inside Sales Teams, announced the release of its new SMS texting feature. This new feature is available to customers with VanillaSoft VoIP enabled. Continue reading VanillaSoft Now Offers SMS Text Feature to Increase Lead Engagement Opportunities

Business Systems Announced Finalist at FStech Awards

PRESS RELEASE: Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider announced that it has been shortlisted for the category Compliance Project of the Year at the FStech Awards 2017. The company’s entry described the successful deployment of the Vocal Wordwatch portal by a leading multinational financial institution to address major technology and compliance issues related to its international estate of legacy call recording systems and storage media. Continue reading Business Systems Announced Finalist at FStech Awards

Global Study by Verint Finds Higher Attrition Among Digital Consumers

PRESS RELEASE: A study from Verint® shows a 7% drop in customer retention compared to a similar survey conducted one year ago. This latest large-scale study of more than 24,000 consumers in 12 countries across nine industry sectors—conducted in partnership with Opinium Research LLC—found that consumers who prefer to do business through digital channels are more likely to swap providers than those that engage with businesses though human touch interactions, such as those that take place by phone via the contact centre or in-store. Continue reading Global Study by Verint Finds Higher Attrition Among Digital Consumers