Insurance giant targets significant savings through Speech Analytics project

PRESS RELEASE: BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy Speech Analytics solution across BGL’s UK contact centres employing some 1,300 people. Sabio worked with BGL to implement Verint® Systems’ Speech Analytics™ software in an initial project focused on servicing the company’s insurance book customers. Continue reading Insurance giant targets significant savings through Speech Analytics project

Ideal Signs Reseller Agreement to Offer Genesys Interactive Intelligence Customer Engagement and Employee Collaboration Cloud Solution

PRESS RELEASE: Genesys®* and Ideal have signed a reseller agreement. Under the terms of the agreement, Ideal can now market, sell and support PureCloud by Genesys, a unified, all-in-one customer engagement and employee collaboration cloud solution to its customers across the U.K. PureCloud by Genesys gives organisations of all types and sizes a flexible, open and feature-rich cloud solution. Month-to-month, pay-as-you-go subscription terms make it a cost-effective, low risk offering. Continue reading Ideal Signs Reseller Agreement to Offer Genesys Interactive Intelligence Customer Engagement and Employee Collaboration Cloud Solution

VanillaSoft Now Offers SMS Text Feature to Increase Lead Engagement Opportunities

PRESS RELEASE: VanillaSoft, an award-winning provider of queue-based lead management and appointment setting software for Inside Sales Teams, announced the release of its new SMS texting feature. This new feature is available to customers with VanillaSoft VoIP enabled. Continue reading VanillaSoft Now Offers SMS Text Feature to Increase Lead Engagement Opportunities