Upstream Works Software Announces New Partnership with PC-1

UWS_2016_logoPRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions announced a new partnership with PC-1, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in European markets. The partnership is part of a strategic initiative to better serve growing demand in the region for best-in-class communications. Continue reading Upstream Works Software Announces New Partnership with PC-1

Genpact Leverages Artificial Intelligence to Transform Contact Centers into Profit Centers

genpactPRESS RELEASE: Genpact launched its Neural Chat Assistant solution that reimagines contact center operations with an artificial intelligence (AI) virtual advisor that dramatically improves the customer experience, and helps companies disrupt their market to gain competitive advantage. Neural Chat Assistant is the first of several planned solutions built on Genpact’s Neural Intelligence PlatformSM which combines the best of human experience with machine intelligence. Continue reading Genpact Leverages Artificial Intelligence to Transform Contact Centers into Profit Centers

Virtual Hold Technology Expands Breadth of Omnichannel Callback through Extended Relationship with Genesys

VHTPRESS RELEASE: Virtual Hold Technology (VHT) has announced the extension of its relationship with Genesys– a relationship designed to allow Genesys contact center platform customers to more easily leverage VHT omnichannel callback features. Continue reading Virtual Hold Technology Expands Breadth of Omnichannel Callback through Extended Relationship with Genesys

More than half of people are most frustrated by long wait times: How to keep your customers happy this Blue Monday

PRESS RELEASE: Research conducted by telephone answering service CALLCARE has discovered the most frustrating bugbears that people experience when speaking to a customer service adviser. Blue Monday, which in 2017 falls on January 16th, is reported to be the most depressing day of the year. Although many dismiss the idea as ‘pseudoscience’, tighter budgets, the end of Christmas celebrations and a return to work can understandably make people feel a little ‘blue’ and less tolerant than usual. Continue reading More than half of people are most frustrated by long wait times: How to keep your customers happy this Blue Monday

TeleWare Achieves a Microsoft Gold Cloud Platform Competency

Communications technology business TeleWare announced it has attained a Gold Cloud Platform competency, demonstrating a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s mobile-first, cloud-first world and distinguishing itself within Microsoft’s partner ecosystem. Continue reading TeleWare Achieves a Microsoft Gold Cloud Platform Competency