“Weathering the Storm” – How Customer Communications Can Cope in a Crisis

EnghouseGuest Comments from Jeremy Payne, International VP Marketing – Enghouse Interactive… Once again weather is making the headlines – and the forecasts make grim reading. Freezing winds, thunder snow, dangerous black ice, are all apparently in the offing.  Continue reading “Weathering the Storm” – How Customer Communications Can Cope in a Crisis

Upstream Works Software Announces Partnership with Sensa

UWS_2016_logoPRESS RELEASE: Upstream Works announced a new partnership with Sensa ehf, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in northern European markets. The partnership is part of a strategic initiative to better serve growing demand in the region for best-in-class communications. Together, we’re meeting the growing need for fully integrated omnichannel solutions, while making it easier to deploy customer engagement solutions. Continue reading Upstream Works Software Announces Partnership with Sensa

TELUS Finds Success with Cloud Contact Center based on Enghouse Interactive

EnghouseEnghouse Interactive announced the availability of TELUS which details how they better service business customers with Contact Center: Service Provider (CCSP). Serving businesses of all sizes regionally and nationally, TELUS, one of Canada’s largest and fastest-growing service providers, maintains a keen awareness of marketplace needs. Continue reading TELUS Finds Success with Cloud Contact Center based on Enghouse Interactive

GSA Selects Qualtrics to Provide Customer Insight Platform

PRESS RELEASE: Qualtrics announced that it has been selected as a provider for a new customer insights system by the United States General Services Administration (GSA). The tool will serve as a central part of GSA’s efforts to measure and improve its quality of services, and will be used to collect, analyze, and distribute real-time, critical customer feedback. Continue reading GSA Selects Qualtrics to Provide Customer Insight Platform

Creative Virtual USA Names Mike Murphy Chief Operating Officer

CV logoPRESS RELEASE: Creative Virtual USA announced that Mike Murphy has been named Chief Operating Officer, reporting to CEO Richard Simons. Frank Schneider, Vice President of Sales, will expand his role to include leadership of Customer Success and Worldwide Marketing. Paulo Barrett, Vice President of Professional Services, will continue his role as leader of the Professional Services organization. Continue reading Creative Virtual USA Names Mike Murphy Chief Operating Officer

Transcom successfully closes divestment of operations in Peru

TranscomWorldwideIncPRESS RELEASE: Transcom announced the successful closing of the divestment of its operations in Peru for an equity value of EUR 1.0 million to BPO Consulting S.A.C. Following the closure of Transcom’s contact center in Colombia in Q1 2016 and the divestment of the Peruvian business, Transcom’s contact center in Concepción, Chile is the company’s only remaining asset in Latin America. Continue reading Transcom successfully closes divestment of operations in Peru

New IBM Studies Reveal Brands Struggle to Meet Demands of Today’s Consumers Including Members of Generation Z

ibmpos_bluePRESS RELEASE: Retailers are grappling to meet the demands of consumers and must transform quickly to inspire loyalty with customers who are hopping from store to web to mobile to social, and back again, according to new research from IBM. Continue reading New IBM Studies Reveal Brands Struggle to Meet Demands of Today’s Consumers Including Members of Generation Z

Aegis included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market

aegisPRESS RELEASE: Aegis announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc. Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the Gartner report authored by TJ Singh, Misako Sawai, and Brian Manusama. Continue reading Aegis included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market