NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics

PRESS RELEASE: NICE introduces its next generation interaction analytics solution, based on the Nexidia platform, which sets a new standard for accurate, real-time omni-channel analysis. The Nexidia Analytics solution, which incorporates best-of-breed capabilities from both Nexidia and NICE, uses deep learning neural networks to perform sophisticated audio and text search across interaction types, such as calls, chats, emails, and surveys. Continue reading NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics

Office Depot Europe selects Thunderhead technology to connect customer conversations

PRESS RELEASE: Thunderhead announces that Office Depot Europe, a business supplies and services company, has selected the ONE Engagement Hub (ONE) to improve customer engagement by providing seamless experiences across each unique customer journey. Continue reading Office Depot Europe selects Thunderhead technology to connect customer conversations

Great Places Housing Group partners with allpay Limited to reduce risk of fraud and data breach

PRESS RELEASE: Following a review of the market, Great Places Housing Group has procured allpay Limited’s DTMF tone masking solution in order to reduce the risk of fraud and data breaches. The group, which owns and manages more than 18,000 homes across the North West and Yorkshire region, is one of the largest developing housing associations in the North of England. Continue reading Great Places Housing Group partners with allpay Limited to reduce risk of fraud and data breach

Jive Communications Names Don Pratt as Chief Financial Officer

PRESS RELEASE: Jive Communications announced industry veteran Don Pratt has joined its executive team as Chief Financial Officer. Pratt has held CFO roles in tech companies for more than 18 years, primarily in the telecom, data, security, and UCaaS markets. During this time, Pratt raised over $350 million in equity and debt financing, and helped lead several venture-backed companies to successful exits. Continue reading Jive Communications Names Don Pratt as Chief Financial Officer