PRESS RELEASE: EE, the UK’s biggest mobile operator and part of BT Group, announced that all of its EE Pay Monthly, Pay As You Go, Broadband and TV customer service calls are now being answered by customer service staff in the UK and Ireland. The move marks the latest in a line of initiatives EE has introduced in its drive to become number one for service in the UK mobile industry. Continue reading EE becomes first UK mobile operator to bring back all customer service calls to the UK and Ireland
PRESS RELEASE: Teleopti announced that it will be launching a fourth office dedicated to research and development for its software solution. Placing the decision in the virtual hands of the people, an online poll saw over 3000 people vote on where the new R&D office should be located, Gävle or Borås, both in Sweden. Continue reading Teleopti extends its commitment to innovation with a fourth R&D office following more than 3000 online votes
PRESS RELEASE: Avaya announced that Michael C. Fina Recognition has implemented Avaya Midmarket and Contact Center solutions to deliver a seamless, high quality experience for customers giving and receiving corporate incentives and recognition awards. Continue reading Michael C. Fina Recognition Delivers a Rewarding Customer Experience with Avaya
PRESS RELEASE: Jenne, Inc., a leading value added distributor of technology products and solutions focusing on voice, video, data networking, premise security and the cloud, has been named by nexVortex, a leader in cloud communications services, as its newest master agent. Continue reading nexVortex signs Master Agent Agreement with Jenne, Inc.