TeleWare announces a new Knowledge Transfer Partnership with Teesside University

TeleWare has announced that it is collaborating with Teesside University to share knowledge and further drive innovation through a Knowledge Transfer Partnership (“KTP”). Through the KTP, TeleWare will work closely with Teesside’s leading academics to create cutting-edge solutions that answer real business needs.  Continue reading TeleWare announces a new Knowledge Transfer Partnership with Teesside University

OpenMarket’s New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots

PRESS RELEASE: OpenMarket, a leader in enterprise mobile engagement revealed the results of its new global chatbots report. The company polled 1,500 mobile users in the US and UK on their current experiences with, and preferences for, engaging with businesses via chatbots and SMS text messaging. The results reveal that across the board, there’s a vast opportunity for businesses to harness SMS-powered chatbots to enhance customer satisfaction and ultimately evoke better overall customer loyalty. Continue reading OpenMarket’s New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots

Clarabridge Transforms Customer Service for Retail Banking through Customer Experience Management Solution

Clarabridge announced the first-ever full-service solution designed specifically for the retail banking industry. This new offering will help companies easily collect customer feedback for a better, more accurate understanding of the complete customer journey. In-depth insight allows companies to reduce customer churn, streamline operations and increase revenue with a unified snapshot of customers’ needs. Continue reading Clarabridge Transforms Customer Service for Retail Banking through Customer Experience Management Solution

Laithwaite’s invest in a new Cloud Contact Centre and Communications solution from Olive

PRESS RELEASE: Laithwaite’s Wine, the UKs leading direct to consumer wine merchant has made a multi-million-pound investment in a new cloud-based Contact Centre and Unified Communications platform. The solution is being designed, implemented and managed by Olive, the UK’s leading cloud-based business communications provider. Continue reading Laithwaite’s invest in a new Cloud Contact Centre and Communications solution from Olive

NICE Engage Receives Microsoft Skype for Business Certification

PRESS RELEASE: NICE announced that the Engage platform for omni-channel recording has been certified to support Skype for Business Server, Microsoft’s next generation unified communications software. The certification allows businesses to benefit from the market’s leading recording solution as they extend their service operations across multiple voice and chat channels. Continue reading NICE Engage Receives Microsoft Skype for Business Certification