IMImobile adds new chatbot, push notification and digital customer engagement capabilities

PRESS RELEASE: IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces that it has added new digital customer engagement capabilities to IMIdigital; its content management and service delivery platform. Continue reading IMImobile adds new chatbot, push notification and digital customer engagement capabilities

Intradiem Posts Record Growth in 2016

PRESS RELEASE: Intradiem announced 2016 as a record growth year, both in terms of revenue and the number of enterprise organizations that selected the company to power their intraday contact centre processes. Leaders in large enterprise contact centres need new levels of productivity and employee engagement to survive the growing complexities of operating these centres. Continue reading Intradiem Posts Record Growth in 2016

What does 2017 have in store for the contact centre industry?

DP pic[1]Guest Article by David Potter, SVP – Business Development at Firstsource Solutions… In 2017, more and more businesses are putting the consumer at the heart of their organisations. In fact, a recent Gartner report has suggested that this year the majority of marketers expect customer experience to be their primary differentiator against competitors. Continue reading What does 2017 have in store for the contact centre industry?

Nespresso and CCC start Customer Relations Cooperation

Since January 2017, Competence Call Center (CCC) has been supporting Nespresso Austria in offering its customers an excellent service. In addition to the existing customer service of Nespresso Austria, which has been based in Vienna since 2013, CCC agents now competently support both private and business customers in all their coffee-related inquiries by telephone and e-mail. Continue reading Nespresso and CCC start Customer Relations Cooperation