PRESS RELEASE: IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces that it has added new digital customer engagement capabilities to IMIdigital; its content management and service delivery platform. Continue reading IMImobile adds new chatbot, push notification and digital customer engagement capabilities
PRESS RELEASE: Intradiem announced 2016 as a record growth year, both in terms of revenue and the number of enterprise organizations that selected the company to power their intraday contact centre processes. Leaders in large enterprise contact centres need new levels of productivity and employee engagement to survive the growing complexities of operating these centres. Continue reading Intradiem Posts Record Growth in 2016
Guest Article by David Potter, SVP – Business Development at Firstsource Solutions… In 2017, more and more businesses are putting the consumer at the heart of their organisations. In fact, a recent Gartner report has suggested that this year the majority of marketers expect customer experience to be their primary differentiator against competitors. Continue reading What does 2017 have in store for the contact centre industry?
PRESS RELEASE: Metro Bank, the award winning high street bank, in 2017 is on the lookout for 500 new colleagues to join the banking revolution and support its rapid growth. Continue reading Metro Bank celebrates growth with 500 new jobs
Since January 2017, Competence Call Center (CCC) has been supporting Nespresso Austria in offering its customers an excellent service. In addition to the existing customer service of Nespresso Austria, which has been based in Vienna since 2013, CCC agents now competently support both private and business customers in all their coffee-related inquiries by telephone and e-mail. Continue reading Nespresso and CCC start Customer Relations Cooperation