SVL Business Solutions Invests In Liquid Voice

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has completed a definitive agreement to acquire a 25 percent equity interest in Liquid Voice, a leading developer of enterprise call recording and contact centre solutions. Continue reading SVL Business Solutions Invests In Liquid Voice

Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution

Noble Systems is pleased to announce that Dollar UK have seen dramatic improvements to their contact centre key metrics following implementation of the Noble® Enterprise Cloud Solution. Dollar UK, a leading provider of consumer finance, selected Noble Systems because they offered a true vendor partnership to support the company’s expansion plans. Dollar UK were unable to meet their business objectives with their incumbent supplier. Continue reading Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution

Aspect Software helps major UK bank to reduce cost of fraud prevention

aspect-logo-std-full-RGBOne of the top five British banks has successfully deployed a major fraud-prevention update, helping to halve the rate and cost of fraud per year thanks to Aspect Software, pioneers in customer contact centre software. Through the use of Aspect’s cloud-based trust platform, Aspect Verify, the bank was able to successfully reduce the risk of increasingly sophisticated types of mobile fraud, while improving its overall verification process. Continue reading Aspect Software helps major UK bank to reduce cost of fraud prevention

Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita

Eckoh announces that it has secured a significant new four-year contract with its UK channel partner, Capita Customer Management (“Capita”). Eckoh will provide its advanced call management technology to a leading Mobile Virtual Network Operator. The collaboration will deliver EckohROUTE, which offers contact centres cloud-based call distribution and management, real-time dashboard reporting, self-service integration and the flexibility to integrate with other systems. Continue reading Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita