SVL Business Solutions Invests In Liquid Voice

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has completed a definitive agreement to acquire a 25 percent equity interest in Liquid Voice, a leading developer of enterprise call recording and contact centre solutions. Continue reading SVL Business Solutions Invests In Liquid Voice

Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution

Noble Systems is pleased to announce that Dollar UK have seen dramatic improvements to their contact centre key metrics following implementation of the Noble® Enterprise Cloud Solution. Dollar UK, a leading provider of consumer finance, selected Noble Systems because they offered a true vendor partnership to support the company’s expansion plans. Dollar UK were unable to meet their business objectives with their incumbent supplier. Continue reading Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution

Aspect Software helps major UK bank to reduce cost of fraud prevention

aspect-logo-std-full-RGBOne of the top five British banks has successfully deployed a major fraud-prevention update, helping to halve the rate and cost of fraud per year thanks to Aspect Software, pioneers in customer contact centre software. Through the use of Aspect’s cloud-based trust platform, Aspect Verify, the bank was able to successfully reduce the risk of increasingly sophisticated types of mobile fraud, while improving its overall verification process. Continue reading Aspect Software helps major UK bank to reduce cost of fraud prevention

Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita

Eckoh announces that it has secured a significant new four-year contract with its UK channel partner, Capita Customer Management (“Capita”). Eckoh will provide its advanced call management technology to a leading Mobile Virtual Network Operator. The collaboration will deliver EckohROUTE, which offers contact centres cloud-based call distribution and management, real-time dashboard reporting, self-service integration and the flexibility to integrate with other systems. Continue reading Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita

IP Integration Helps Contact Centres Become PCI-DSS Compliant with Unique Cloud Payment Solution

PRESS RELEASE: IP Integration, a leading provider of customer engagement solutions, is addressing the complex issue of new EU General Data Protection Regulations with the launch of a dedicated Secure-Payment-on-Demand product. Designed to intercept and process sensitive customer information, including payment card details, before they enter an organisation, the cloud-based solution is ideal for contact centres which will be required to comply with Payment Card Industry Data Security Standards (PCI-DSS). Continue reading IP Integration Helps Contact Centres Become PCI-DSS Compliant with Unique Cloud Payment Solution

New Jabra price promotion for channel partners eases pressure on Public Sector IT budgets

Audio and communications technology specialist Jabra has launched its first price promotion of the New Year for UK and Ireland channel partners specifically serving the Public Sector. The initiative is designed to stimulate sales of professional quality headsets and speakerphones in this key quarter, enabling Jabra’s partners to better support public sector organisations’ increasing need for cost-effective, high-quality technology investments. Continue reading New Jabra price promotion for channel partners eases pressure on Public Sector IT budgets