Charnwood Borough Council Advances Digital Citizen Services Strategy Using Verint Software

PRESS RELEASE: Verint® has announced that Charnwood Borough Council is implementing its digital first engagement management solution as part of an ongoing digital citizen service strategy. The software will empower citizens to access more services online, while also driving enhanced operational efficiencies. Continue reading Charnwood Borough Council Advances Digital Citizen Services Strategy Using Verint Software

Jabra offers market first Cisco Finesse contact center headset integration

Jabra is an initial contact center headset supplier integrating its professional audio portfolio with the Cisco Finesse platform. Jabra now offers customizable control box functions through the new Jabra Contact Center Agent App for systems running on the Cisco Finesse servers*. The new Jabra Contact Center App uniquely improves call center agents’ work efficiency by allowing agents to control frequently used call features directly from their Jabra headset control box. Continue reading Jabra offers market first Cisco Finesse contact center headset integration

Oak Evolve Now Rated Avaya Compliant

PRESS RELEASE: Oak Innovation announced that its Evolve v 2.0.4.0 call reporting and performance analytics solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. Evolve helps formal and informal contact centers monitor call traffic in real-time, so they can proactively respond to events as they occur. Continue reading Oak Evolve Now Rated Avaya Compliant

Zappix, the Visual IVR company, Announces New Round of Funding

PRESS RELEASE: Zappix has announced that has secured a new round of financing lead by Kormeli LLC and participation of existing share holders.The additional capital will support the expansion of the distribution channels for Zappix’s Visual IVR portfolio and expand product development designed to accelerate adoption by for companies; with an emphasis on corporate call centre usage. Continue reading Zappix, the Visual IVR company, Announces New Round of Funding