Firstsource Solutions reports Third Quarter Fiscal 2017 revenues of $132.0 million

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter ended December 2016 according to Indian Accounting Standards (IND AS). Continue reading Firstsource Solutions reports Third Quarter Fiscal 2017 revenues of $132.0 million

Content Guru Partners to deliver Verint Solutions in the Cloud

PRESS RELEASE: Verint® Systems announced a global partnership with Content Guru, a Communications Integration™ provider, in which Content Guru will deliver Verint customer engagement solutions—including workforce optimization and speech analytics—as an integrated customer engagement suite in the cloud. In addition, Verint’s digital first engagement management solution for government and public sector applications has been fully integrated with Content Guru’s storm® cloud customer engagement platform. Continue reading Content Guru Partners to deliver Verint Solutions in the Cloud

Trupanion, Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel Experience for Customers

aspect-logo-std-full-RGBAspect Software announced the general availability of Aspect Via, Aspect’s initial release of its complete Customer Engagement Centre (CEC) in the cloud. Personalised, omni-channel service experiences are fast becoming prime drivers of customer satisfaction. Via addresses these trends by delivering a complete set of cloud-based customer service capabilities that shape timely and tailored interactions regardless of channel. Continue reading Trupanion, Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel Experience for Customers