Firstsource Solutions reports Third Quarter Fiscal 2017 revenues of $132.0 million

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter ended December 2016 according to Indian Accounting Standards (IND AS). Continue reading Firstsource Solutions reports Third Quarter Fiscal 2017 revenues of $132.0 million

Content Guru Partners to deliver Verint Solutions in the Cloud

PRESS RELEASE: Verint® Systems announced a global partnership with Content Guru, a Communications Integration™ provider, in which Content Guru will deliver Verint customer engagement solutions—including workforce optimization and speech analytics—as an integrated customer engagement suite in the cloud. In addition, Verint’s digital first engagement management solution for government and public sector applications has been fully integrated with Content Guru’s storm® cloud customer engagement platform. Continue reading Content Guru Partners to deliver Verint Solutions in the Cloud

Trupanion, Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel Experience for Customers

aspect-logo-std-full-RGBAspect Software announced the general availability of Aspect Via, Aspect’s initial release of its complete Customer Engagement Centre (CEC) in the cloud. Personalised, omni-channel service experiences are fast becoming prime drivers of customer satisfaction. Via addresses these trends by delivering a complete set of cloud-based customer service capabilities that shape timely and tailored interactions regardless of channel. Continue reading Trupanion, Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel Experience for Customers

Eckoh urges businesses to take contact centre customer data seriously

Eckoh, the global provider of secure payment products and customer contact solutions, was appalled, but not surprised to hear of the recent leak of sensitive audio customer data in the US. While banks and financial institutions privately confirm to Eckoh that contact centre breaches happen regularly, last week’s public disclosure of an audio data leak is worrying. Audio recordings containing over 17,000 customers’ credit card details were made public. Continue reading Eckoh urges businesses to take contact centre customer data seriously

Revation Systems Announces New Release of LinkLive 8.0

PRESS RELEASE: Revation Systems announced its release of LinkLive 8.0, the newest version of its flagship platform. The latest release features major updates including LinkLive Connection Intelligence (LLCI), an industry first approach to Internet connection intelligence using secure vector routing and session orientation to create real-time session failover. Continue reading Revation Systems Announces New Release of LinkLive 8.0

IntelePeer Introduces Atmosphere® Communications Platform

PRESS RELEASE: IntelePeer announced the launch of its Atmosphere® Communications Platform, combining its world-class enterprise voice services and SIP with its recently acquired cloud contact center offering and its direct integrations with Cisco Spark. The company’s website, www.intelepeer.com, has also been refreshed to spotlight the new combined platform. Continue reading IntelePeer Introduces Atmosphere® Communications Platform

Pay-TV providers neglect customer experience at their peril, new Paywizard research reveals

PRESS RELEASE: Pay-TV operators can no longer simply rely on the strength of their content offering to maintain subscriber loyalty but must raise their customer relationship management game to gain ground in an increasingly competitive marketplace, new global research from subscription, billing and CRM specialist Paywizard shows. Continue reading Pay-TV providers neglect customer experience at their peril, new Paywizard research reveals