PRESS RELEASE: Interoute has been awarded for its contribution to Anglian Water’s Service Incentive Mechanism (SIM) programme in this year’s Anglian Water Supplier Awards. The SIM, set by industry regulator Ofwat, measures the quality of service provided by companies to their household customers, awarding a score out of 100. Interoute accepted the award for its Web Callback and CLI Lookup solutions at a ceremony in Newmarket on the 1st December. Continue reading Interoute crowned Anglian Water’s champion supplier for customer service improvement initiatives
PRESS RELEASE: Based on its recent analysis of the hosted/cloud automatic call distribution (ACD) and workforce optimization (WFO) market, Frost & Sullivan recognizes inContact with the 2016 North American Frost & Sullivan Award for Market Leadership in the Hosted/Cloud ACD and WFO markets. Continue reading Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market
PRESS RELEASE: Avtex and Genesys announced a strategic partnership. Avtex joins the Genesys Value Added Reseller network of providers authorized to architect, build, deliver and support the full suite of products and solutions on the Genesys Customer Experience Platform. Continue reading Avtex and Genesys Announce Strategic Partnership
PRESS RELEASE: Conduent Incorporated has completed its separation from Xerox and is now an independent public company trading on the New York Stock Exchange. Conduent debuts as the world’s largest pure-play business process services leader with approximately $6.7 billion in annual revenue, a portfolio of differentiated offerings and a vision focused on technology and innovation to advance the client and constituent experience. Continue reading Conduent Completes Separation from Xerox, Launches as Business Process Services Leader with $6.7 Billion in Annual Revenue
Blog Post by Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy… Continue reading What does ‘uberization’ mean for today’s contact centre?