ShoreTel announces Connect CLOUD for UK market

PRESS RELEASE: ShoreTel® announced, as part of its global service expansion, the introduction in the UK of ShoreTel Connect™ CLOUD and ShoreTel Connect Contact Center for CLOUD solutions. ShoreTel can now provide unified communications (UC) ready-made “as-a-service” with clear and simple customer pricing, enabling a wider range of businesses of all sizes to benefit from voice, video, mobile, conferencing, messaging and contact centre communication services. Continue reading ShoreTel announces Connect CLOUD for UK market

IPC teams with Verba to offer holistic collaboration recording solutions for financial markets customers using Skype for Business™

PRESS RELEASE: IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community announced an agreement with Verba, a leader in call recording and quality management solutions for unified communications that support instant messaging, voice, and video devices, to provide compliance solutions for IPC customers who use Skype for Business™. Continue reading IPC teams with Verba to offer holistic collaboration recording solutions for financial markets customers using Skype for Business™

The National Archives take communications to the Cloud

PRESS RELEASE: The National Archives (TNA) is digitising its communications technology with an innovative cloud-based system. From March 2017, more than 600 staff will have access to advanced cloud telephony capabilities, provided by leading cloud communications provider 8×8, to improve efficiency and collaboration throughout the organisation. Continue reading The National Archives take communications to the Cloud

Confirmit looks to the next 20 years of success with new leadership

PRESS RELEASE: Confirmit has announced that Ken Østreng, the company’s current CFO, will become President and CEO following Henning Hansen’s decision to resign from the role. Østreng will assume his new role at the beginning of April, ensuring a seamless and smooth period of transition and continued focus on delivering industry leading products, solutions and experiences to Confirmit customers. Continue reading Confirmit looks to the next 20 years of success with new leadership

Toshiba Receives 2017 INTERNET TELEPHONY Product of the Year Award for IPedge Software-only Business Communication Solution

PRESS RELEASE: Toshiba America Information Systems, Inc., Telecommunication Systems Division, announced that its IPedge® Software-Only business communication solution has been awarded a 2017 INTERNET TELEPHONY Product of the year Award from TMC, a global, integrated media company. Continue reading Toshiba Receives 2017 INTERNET TELEPHONY Product of the Year Award for IPedge Software-only Business Communication Solution

Very best customer experiences – the new competitive advantage

Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject from a new angle… We are experiencing change all the time, and today, more rapidly so than ever. Products, technologies, the business landscape, expectations – they’re all in a constant state of flux. This is nothing new. How companies are developing a competitive advantage has also changed. Continue reading Very best customer experiences – the new competitive advantage