Confirmit looks to the next 20 years of success with new leadership

PRESS RELEASE: Confirmit has announced that Ken Østreng, the company’s current CFO, will become President and CEO following Henning Hansen’s decision to resign from the role. Østreng will assume his new role at the beginning of April, ensuring a seamless and smooth period of transition and continued focus on delivering industry leading products, solutions and experiences to Confirmit customers. Continue reading Confirmit looks to the next 20 years of success with new leadership

Toshiba Receives 2017 INTERNET TELEPHONY Product of the Year Award for IPedge Software-only Business Communication Solution

PRESS RELEASE: Toshiba America Information Systems, Inc., Telecommunication Systems Division, announced that its IPedge® Software-Only business communication solution has been awarded a 2017 INTERNET TELEPHONY Product of the year Award from TMC, a global, integrated media company. Continue reading Toshiba Receives 2017 INTERNET TELEPHONY Product of the Year Award for IPedge Software-only Business Communication Solution

Very best customer experiences – the new competitive advantage

Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject from a new angle… We are experiencing change all the time, and today, more rapidly so than ever. Products, technologies, the business landscape, expectations – they’re all in a constant state of flux. This is nothing new. How companies are developing a competitive advantage has also changed. Continue reading Very best customer experiences – the new competitive advantage

FM Outsource launch Cost Reduction Calculator

PRESS RELEASE: FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. Continue reading FM Outsource launch Cost Reduction Calculator