PRESS RELEASE: One of the UK’s biggest water companies, Northumbrian Water Group, has selected a cloud-hosted multi-vendor technology solution from PC-1 to power an ambitious multi-channel customer service strategy for its Northumbrian Water and Essex & Suffolk Water businesses. Northumbrian, already listed among the nation’s top three for customer satisfaction by industry regulator Ofwat, aims to set the standard for service excellence by providing household and business customers with consistent, ‘joined up’ services across voice, online and social channels. Continue reading Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution
Daily Archives: February 6, 2017
Mediahawk Now Integrates With Salesforce For Even Better Marketing Attribution and Sales Data
PRESS RELEASE: Mediahawk, the UK’s premier provider of call tracking software, has launched an integration with Salesforce, the world’s number one CRM solution, achieving automatic end-to-end marketing attribution of phone calls. This innovative integration provides Mediahawk customers with over 40 pieces of crucial data on every phone call, caller and conversation. Continue reading Mediahawk Now Integrates With Salesforce For Even Better Marketing Attribution and Sales Data
UCaaS adoption surges as enterprises embrace cloud, according to 2nd annual BroadSoft global business survey
More than half (51%) of businesses are expected to adopt cloud Unified Communications (UCaaS/Hosted PBX) by 2020, surpassing premise-based PBX as businesses of all sizes shift to the cloud for unified communications, team collaboration and contact center services, according to the 2nd Annual BroadSoft, Inc. survey of global telecom providers and industry leaders. Continue reading UCaaS adoption surges as enterprises embrace cloud, according to 2nd annual BroadSoft global business survey
Olive Communications achieves Mitel’s first UK Platinum Cloud Service Provider accreditation
Platinum is Mitel’s highest level of accreditation and Olive are currently the only company in the UK that holds this for Cloud. Continue reading Olive Communications achieves Mitel’s first UK Platinum Cloud Service Provider accreditation
Sushi Tei Dishes Up The Best Experiences with Omni-Channel Capabilities Powered by Avaya
PRESS RELEASE: Sushi Tei Pte Ltd, a leading restaurant chain in Singapore and across Asia, is bringing the dining experience into the digital age by leveraging the latest in contact center solutions by Avaya, a global leader in business communications software, systems and services. The adoption of the Avaya IP Office Platform delivers a seamless, unified experience to its customers, partners and employees across every touch point. Continue reading Sushi Tei Dishes Up The Best Experiences with Omni-Channel Capabilities Powered by Avaya
Lastminute.com Chooses Translations.com as Preferred Localization Partner for Multilingual Website Content
PRESS RELEASE: Translations.com, a division of TransPerfect, the world’s largest privately held provider of language services and translation-related technologies announced an engagement with lastminute.com, a worldwide leader in the online travel industry, to support their multilingual strategy initially in four new languages—Spanish, French, Italian, and German. Continue reading Lastminute.com Chooses Translations.com as Preferred Localization Partner for Multilingual Website Content