Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution

PRESS RELEASE: One of the UK’s biggest water companies, Northumbrian Water Group, has selected a cloud-hosted multi-vendor technology solution from PC-1 to power an ambitious multi-channel customer service strategy for its Northumbrian Water and Essex & Suffolk Water businesses.  Northumbrian, already listed among the nation’s top three for customer satisfaction by industry regulator Ofwat, aims to set the standard for service excellence by providing household and business customers with consistent, ‘joined up’ services across voice, online and social channels.   Continue reading Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution

Mediahawk Now Integrates With Salesforce For Even Better Marketing Attribution and Sales Data

PRESS RELEASE: Mediahawk, the UK’s premier provider of call tracking software, has launched an integration with Salesforce, the world’s number one CRM solution, achieving automatic end-to-end marketing attribution of phone calls. This innovative integration provides Mediahawk customers with over 40 pieces of crucial data on every phone call, caller and conversation. Continue reading Mediahawk Now Integrates With Salesforce For Even Better Marketing Attribution and Sales Data

UCaaS adoption surges as enterprises embrace cloud, according to 2nd annual BroadSoft global business survey

More than half (51%) of businesses are expected to adopt cloud Unified Communications (UCaaS/Hosted PBX) by 2020, surpassing premise-based PBX as businesses of all sizes shift to the cloud for unified communications, team collaboration and contact center services, according to the 2nd Annual BroadSoft, Inc. survey of global telecom providers and industry leaders. Continue reading UCaaS adoption surges as enterprises embrace cloud, according to 2nd annual BroadSoft global business survey

Sushi Tei Dishes Up The Best Experiences with Omni-Channel Capabilities Powered by Avaya

PRESS RELEASE: Sushi Tei Pte Ltd, a leading restaurant chain in Singapore and across Asia, is bringing the dining experience into the digital age by leveraging the latest in contact center solutions by Avaya, a global leader in business communications software, systems and services. The adoption of the Avaya IP Office Platform delivers a seamless, unified experience to its customers, partners and employees across every touch point. Continue reading Sushi Tei Dishes Up The Best Experiences with Omni-Channel Capabilities Powered by Avaya